CAR RENTAL REVIEWS ON HAWK AT KUALA LUMPUR INTERNATIONAL AIRPORT, KUL

I was able to get my hands on my favorite new Civic. Thank you for the wonderful experience.

Easy to use

The car was awful. Booked a Nissan Almera fobbed off with a local Perodua Alza that had covered 233,000km. Was dented and scratched all round, looked a real 'banger' as we'd say in the UK. A real con and very expensive given the car provided. You expect something relatively new. Clearly been in a couple of stunts. Avoid.

Great car.

Easy system

didnt get the car as indicated but got an older conditioned car instead.

1 have to pay RM180.00 cos I pick the car after 1000pm ,(1010pm) 10 miniutes late, cos my flight delayed from Doha, Qatar to KLIA. Counter close and they came from KLIA2, so they charged me for overtime RM180.00, more expensive then car rent. Others, Hawk car very good and big size. I hope overtime charge cos of flght delayed not so expensive n more then car rent. Tqvm

Great and Easy

I got free upgrade to Honda City ! Thank you.

Easy to use

I got free upgrade to Honda City with no extra charge.

Fantastic

I got free upgrade to Honda BRV with no extra charge.

Fantastic

Friendly staffs and cars were superb.

Really easy to use

Pickup counter is located at KLIA Terminal 1, but it was not clear on the Voucher. We had to figure out after reaching there that we need to travel to T1 using bus to pick-up. Took ~25-30mins to reach, and another 25-30mins for car pickup. The car provided was old, didnt have Apple Car Play or Android Auto.

Booking was smooth, would have helped to get more details on pick-up location

Okay

Easy process

The car did not meet my expectation, slow pick up and its air con is not cold enough

Average

The car is excellent and service provided by hawk is excellent.. Condition of the car new, safe & clean.. Definitely will rent with hawk again..

Booking fast and easy..

Great service

The car mileage is over 250K KM.

Really bad experience trying to find the correct parking location to return the vehicle and had to pay extra due to being late

After arriving at the store, there were no staff members; I waited for an hour to pick up the car. They didn't provide any information about the highway; you need to buy a card in advance as it’s all card payment except for the far-left lane which has manual service. Additionally, the car had problems within two days. The air conditioning broke down at 34-35℃, and we were extremely hot without it! Contacting the company for a car exchange was very inconvenient—either no one answered the phone or they repeatedly needed to verify details like name, car number, and even asked for the car model?! It took a few hours to finally find a nearby branch through online research and get a replacement car. The new car was fine.

تم اعطائي سياره بديله وهو ترقيه ممتازه

Have been using Hawk many times previously. Local car rental company with new cars and excellent value.

Easy to use. Cheaper than the car rental company!