CAR RENTAL REVIEWS ON BIG THUMB AT KUALA LUMPUR INTERNATIONAL AIRPORT, KUL

I truly appreciated the warm one-on-one service. Even though there's no counter at the airport, two staff members delivered the car directly to the airport, which was very thoughtful. After confirming whether I had purchased QEEQ insurance, they didn't push any additional insurance, which was clear and straightforward. They also informed me that if any accidents occurred in the city, I could call them for free assistance, although I didn't need this service. The car was new, and after we returned it, the staff even took us directly to a shopping mall, saving us the hassle of taking a shuttle bus.

Like: all
Dislike: nothing

We picked up the car at KLIA1, the process was smooth and the paperwork was simple. The two young men provided enthusiastic and attentive service. When returning the car, we asked if we could return it at KLIA2, and they gladly agreed and waited for us at the departure hall. Excellent service!

Did not come at the agreed time!

Like: Free upgrade to better vehicle, staff reached earlier than promised time.

It was okay, but it was lacking a navigation system.

Like: I get new car Perodua Bezza & it was very comfortable & really nice car. My family like it & we had a good trip.
Dislike: Nothing

The agent was late when I was returning the car.

There is no office, picking up and dropping off the car feels like a spy meeting.