The car provided was too old, and there wasn't even a Land Cruiser. Booked for 11 days, but they gave me a Prado while claiming it's the same model. I don't recommend Go Rental—I've been renting cars since 2014 and have never encountered anything this frustrating.
The car matched the booking car. Rental process was seamless. We returned the car 2 days before the expected return date, and we hope to get a refund for the two days not used.
About QEEQ:8.0/10
Booking process was good. Hopefully I can get back the two days for my earlier return of the car.
The service was satisfactory. There was a crack on the glass that was already there when I picked up the car, but the rental company still charged me for the damage.
The service attitude is good. The staff were fairly polite, but the rental and return locations are inconvenient, especially the return location, which is too far from the airport. If you're catching a flight, you'll need to allow an extra hour.
Decided to rent a car at the last minute, so the options were limited. The car was relatively old with almost 140,000 kilometers on it, but the overall condition was acceptable. The Fairview Crescent area in Waiheke has narrow and winding mountain roads, making it difficult to pass other vehicles. Unless you have specific needs, it’s better to choose a smaller car model. Additionally, this rental company requires a NZD 2,000 credit card pre-authorization on-site, which is quickly canceled if the car is returned without issues—it was refunded to the account by the next day.
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