CAR RENTAL REVIEWS ON EASIRENT IN MIAMI

Honestly speaking this place is some sort of a SCAM. I had clearly Third Party Insurance and Zero Excess included in my rental voucher, while it took a long time to release the vehicle. I had to seek easyrentcar's assistance. Luckily they were very helpful and have supported me during the process, so I got the car finally released. However, I'm sorry to type that but I can't recommend Easirent rental agency. They do not respect the booking conditions and, by the way, their cars are not in that good condition either.

Absolutely great. So I got a great price and great assistance when it was needed. I was surprised by the engagement that the booking agency had in resolving my problem. Five-star service.

Great experience. They were very helpful, even when we had problem with the towing services. Muchas gracias.

Wisner was profesional guy and didnt push me to buy extra things like other people do.

Car was good except both the 9 volt socket was not working so in middle of going to my resort on high way my GpS turned off so I have to use my phone to reach my resort ...just be sure car has every thing working perfect thanks

Every thing was easy to book to cancel to book again right time very trusted company and very good you moved to nice new location as your old location is totally below the level of your competitor ..congratulation very nice new location

Although I am satisfied with the customer service to an extent I just wanna make you aware that I rented a nissan versa and were given a dodge caravan, and were told once one becomes available they would call and have me to do a swap out. Of course that never happened. Secondly once I returned the vehicle, the agent grab the agreement number off my paper and finished assisting his customer, while I awaited the shuttle van. But never once walked me around the vehicle to inspect for damages. Thirdly I get a text message this morning informing me that I have went over my rental timeframe asking do I want to extend? When the vehicle was returned on yesterday. They need to upgrade!!!

First, you have to find where to wait for the shuttle. It’s not obvious, and calling Easirent just took me through a phone tree and then no one ever answered-rang forever. Tried twice. Then you ride to the pickup spot with a somewhat surly driver, about 10 minutes. Then you wait in a very long line, with only 1 customer service agent, who is snippy and telling everyone they have to have proof of EVERY DETAIL of their personal auto insurance. Your card isn’t enough- need to show comprehensive, collision, and liability in detail, or they won’t rent to you. THEN you wait 15 minutes for a teenager to retrieve your car. And then you can go on your way. Car was nice and clean, at least.

It took too long to be picked up at the airport over one hour, And another hour at the counter. I was charged extra for picking up the car late that I had already paid for. I was requested to pay extra to activate the sunpass. It was a terrible experience. I wouldn’t recommend this company to nobody. The only good thing was the car and the counter guy he had great customer service skills.

The car was fine and the person who checked the car out was very polite and efficient. The downside was the time it took as I waited for over an hour to get the car which made me late checking in to my hotel. Bearing in mind I was an English tourist and had never driven the car before I was given no indication on how to operate the car, for example adjusting the seats, handbrake location and how to open the fuel cap which caused me a big problem.

Car was in great shape. No problems. There is an $1800 US deposit for anyone not living in the USA which I think is unheard of. Got stuck getting out of the lot for about 10 minutes during pickup, but that’s mostly just the fault of the customer in front of me refusing to get out of the driveway and there’s no room to get around. Shuttle was easy both ways and fast. Overall great experience.

Other than the car being dirty when first given it the process was extremely smooth. Counter help was excellent especially when he went out and washed the car himself!

Excellent. No issues whatsoever.

The car was not a best condition but great customer service!

I didn't get the car because the staff was terrible and tried to push several fees to me. Could not use my personal insurance and did not have the car that I booked so I declined and took it from other company

The car air conditioner did not work and we drive to the Florida keys

Still waiting on my refund

The Staffs was. Rude as best. I used a car from Ace

I’m still waiting for someone to call me about the next steps for a refund and the difference in price.

You are a company to stay well away from. You supplied me with a dangerous & dirty vehicle. A company that I would never deal with again.

I had to buy extra coverage to get the vehicle. Even your phone support couldn’t change the situation or wave the fees. I did not receive a bill or receipt with the charges on it from easirent so have no means of challenging the charge.

First car interior filthy. Had to make new reservation to change pick up time. Agent insisted I needed Sunpass, which I did not $50 charge for nothing. Your deposit is excessive which most can not afford, I rent with many companies, none charge $500 deposit.