JUCY CAR RENTAL REVIEWS

Excellent customer service and support

The process was nice and easy. No fuss or dramas.

Jucy service was super. Will definitely use Jucy again.

Always great. Always giving me the best value.

Staff went above and beyond! Excellent customer service

Great value for money deal. Staff we friendly and helpful and whole process was a breeze. Happy to use them again!

Gave us a beaten up car

staff you had at cairns depot were excellent car was clean

price drop did work

Helpfulness of staff, and easy location near airports, means we will defiantly use July again, on our next trip! Also, not all other hire companies offered different pick up/drop off locations! Only minor niggle, although the inside/outside of the car was clean, the inside of the windscreen was dirty, which only became apparent as night fell!

All good, no issues.

Perfect car

No

Fantastic service from pick up at airport to picking up the car . Friendly staff . Great rental car service . Will use them again and highly recommend to others

booking platform easy to use .

poor condition of the car and provide the different car show in picture(Hyudai Kona was show in picture )。Different level of the car The car was old (Mitsubitsu ASX )and it use a lot of gas。Car power poor。although we are late to return car，but the staff do not remind us the closing time of the drop-off location ，we drive to there, was closed, the hotline is busy, finally we need drive to city drop-off location to return the car，Yes，I know it is my false, but if the staff remind us the closing time, we can save more time.

The Jucy staff were friendly and helpful in organising to get the car after hours (due to delay at the airport). Pickup was really efficient. There were 2 downsides: (1) the car itself: it was a bit old and the air-conditioning didn't work. (2) the after hours drop off and keybox location wasn't clear.

Booking was a breeze. I needed some extra insurance and this was provided seamlessly by QEEQ. I later had to get some clarification on the insurance and this was provided by swiftly and efficiently QEEQ. Ten-out-of-ten!

Professional and very friendly

Don’t like the way the price goes up every time you visit site

Terrible experience, car was extremely dated with over 140,000kms on it. Panels looses, car drove terribly and had a constant tick. When I arrived constant expectations that I pay more and put more money on hold. All in all the car was a piece of sh#t that wouldn’t be worth more than $2000. Staff not helpful and will never use Jucy again.

Cars a little on the older side with plenty of scrapes and chips. First car broke down before leaving the depot. Second car had an electrical fault resulting in a total loss of all electrics and motive power on two occasions. A bit worrying to say the least in the middle of the night. I guess you get what you pay for. Staff vert friendly and helpful so overall I'm not complaining.

No adverse comments, booking system seemed to work fine... car was waiting there for me as you would expect, so all good.

Counter staff were very friendly and helpful.

Easy to book online.

走行距離17万キロの車でしたが調子は良くしっかり整備されている印象でした。今回はメルボルンで借りてシドニーで返却しましたが料金が他の会社より安く助かりました。

Car was beaten up with lots of scratches and dents. Depot was a long way from airport and the shuttle's timing wasn't good, ie a lot of flights are quite early but the service doesn't start until around 8.30-9 I think

It was fine

Unfortunately we had terrible experience with Jucy. It was the only car rental company available , as everything else was fully booked . The car we were given was in horrible condition , very hard to drive. They charged us over $600 for 3 days and most of our last day we spent on one spot unable to start the car. The service provided when your car breakdown was the worse we ever experienced . We we holding on line for 30 min. Then we were told to stay by our car that someone is going to call back.. an hour later still no one called .. so we kept trying to call all different people , even an Jucy shuttle driver , after 2 hours we finally got on hold someone and AAA repair service was organized. .. no one showed up for an hour. Luckily the car "magically" started again otherwise we would be still stuck there now. We drove it straight to the office because we we worried to stop , that it wouldnt start again. The worse thing is that they washed it and put it back for rent. I really feel sorry for who ever gets the same car.

after hours service could be better