13 Car Rental Brands at Dusseldorf Airport (DUS)

Reviewed: October 16, 2024

Ich habe lange am Schalter gewartet Ich hatte VW Passat gewählt, leider war kein anderes VW Fahrzeug verfügbar. Ich bin mit dem angebotenen Fahrzeug nicht gut zurecht gekommen.

Reviewed: July 14, 2024

Very satisfied

Reviewed: December 25, 2023

Not bad.

Reviewed: December 6, 2023

We got an amazing new cabrio instead of the ordered one. Enjoined so much :)

Reviewed: July 10, 2023

Due to language barriers, the staff arranged for a return with an empty tank. When I returned the car, the tank had extra fuel and I was charged. It's unreasonable to expect anyone to guarantee an empty tank upon return! The extra fuel wasn't refunded; this feels like an indirect way to take advantage of renters. It feels like a trap.

Reviewed: August 25, 2024

They ripped me off and charged me three times the amount that was mentioned on your receipt!!!! I will do everything to get my money back. Really concerned about my upcoming booking with you.

Reviewed: June 24, 2019

Car was good, collection and drp off was nice and easy, fast,

Reviewed: July 24, 2024

Satisfied

Reviewed: July 15, 2024

After picking up the luggage, turn left and follow the signs. It's very convenient.

Reviewed: June 29, 2024

Very satisfied with the car rental experience

Reviewed: June 25, 2024

The car return process was smooth. There were no complications as I imagined. As expected from a big company, the deposit was returned on time without any upselling!

Reviewed: January 3, 2024

Upgraded from EQA to EQS for only 15 euros a day, but an additional service fee was charged without prior notice.

Reviewed: July 6, 2024

Excellent

Reviewed: April 1, 2024

Average

Reviewed: March 5, 2024

Satisfied

Reviewed: October 20, 2023

1. Europecar has hidden charges for navigation and high taxes. The car rental company didn't provide any introduction and directly asked to sign the contract. Europe car has hidden charges amounting to 194.4 euros. Because I emphasized that I didn't need additional insurance, they made me sign and included the navigation system, which I didn't need at all. Since the contract was entirely in German, I wasn't aware of their hidden operations. I booked through Zuzuche, without any additional services, and Zuzuche should bear these extra costs. But Zuzuche hasn't resolved the issue. I will continue to file a complaint with 12315 and expose Zuzuche's shirking of responsibility online. 2. Booked an automatic car, but received a manual Jeep.

Reviewed: December 13, 2022

Easy collection and good value

Reviewed: May 24, 2024

The parking lot signs are unclear, I was completely confused when picking up and returning the car. I felt like crying.

Reviewed: March 17, 2024

Satisfied

Reviewed: August 31, 2019

We have a different car. It was opel zafira with a Gps and more space for our luggages and peoplw as well. But we were charged more than expected,made a claim for a refund and they did.

Reviewed: April 19, 2019

Long wait time for picking up the car

Reviewed: August 4, 2017

The car was brand new and very easy to drive.

Reviewed: March 26, 2024

There were issues with the rental service.

Reviewed: January 29, 2024

No notable service, but at least it wasn't crowded.

Reviewed: February 8, 2022

No need to queue

Reviewed: March 13, 2020

It was ok

Reviewed: December 5, 2019

Thank you for everything.

Reviewed: November 21, 2023

Arrived at the rental desk within the reserved time but was told the original car model was unavailable and was asked to pay extra for an upgrade. There was no guidance to pick up the car.

Reviewed: November 18, 2022

Clear instructions and illustrations for the return process.

Reviewed: July 13, 2022

The service was good, but the cost for extending a few days is too high.

Reviewed: August 19, 2020

So thrilled with the upgrade!

Reviewed: August 9, 2020

The provided car model was not very satisfactory. It's unclear if it was an upgrade, but the power and fuel efficiency were not as good as the vehicle booked.

Reviewed: September 15, 2022

Great as always. They matched our needs to a suitable car last minute

Reviewed: February 25, 2022

Due to a delayed flight the rental office was closed. I never even got a car from them… all I got was to pay the full price for the rental as it was a “no show’ I could understand if they charged me 20 eur or so, but 100%!! That’s not ok.

Reviewed: February 29, 2020

Everything was good and generally, we had no problem. There was just one thing. The car was diesel and also using AdBlue. When we were on the road, the car started giving a warning "AdBlue level is low, after 130 km the engine will not start". The km in the warning was continuously decreasing so we had to fill AdBlue. Normally the GLOBAL rent a car is responsible for filling AdBlue we are just responsible for the filling diesel. After dropping off the car, we showed the receipt of AdBlue and got the payment of it after some days, there was no problem! But it was an extra procedure that we shouldn't have made an effort. And also if we did not show and request our payment back, it would be an extra cost for us so it does not sound good!

Reviewed: August 28, 2019

It is up to twice times cheaper to book a car through easyRentCars than to book it direct from the campany (Global or Buchbinder)

Reviewed: October 31, 2021

Pick up process and staff was excellent. But drop off process terrible. there was no enough explanation for exit and to go to the departure counters of the airport. With me other customers also were trying to find the departure elevators and throllies.

Reviewed: August 20, 2019

counter staff extremely helpful, friendly, professional.

Reviewed: November 30, 2019

I've rented cars abroad numerous times, and this was the least friendly front desk I've encountered. The staff was cold and never smiled, constantly trying to get me to buy their insurance. After refusing, they became even more impatient and uninterested.

Reviewed: February 7, 2019

I was upgraded to a bigger vehicle a brand new Ford Mondeo.

Reviewed: October 22, 2019

The car rental service was very professional and fast.

Reviewed: July 11, 2019

It's okay.

Reviewed: September 20, 2019

Можно акцентировать внимание на месте возврата автомобиля! В остальном все прекрасно, спасибо большое!!!

Reviewed: October 10, 2017

Excellent service, highly recommended for international self-driving trips

Reviewed: February 26, 2014

I am very satisfied, very convenient. I will rent a car through QEEQ again next time.

Reviewed: February 13, 2014

Budget's service was excellent, and the car was in great condition, having only 8,000 kilometers on it. It was my first time renting a car alone, and everything went smoothly. I have already booked another car with them for March through QEEQ.

Reviewed: February 3, 2019

my only complaint was at Buchbinder they have plastic boxes with lots of keys in each box. Originally I was going to get a Fiat Panda, then he changed his mind and said ill give you this instead. I am still trying to work out how the picture I have sent is like the one I ordered or similar ? I was so tired as I had been up since Thursday 15:00pm so around 23hrs and we had a 60min drive to Dortmund. I think it wouldn't of mattered what I ordered from Easyrentals, Buchbinder just pick a key out the box.

Reviewed: August 21, 2018

1. There was only one staff member at the store, and the pick-up location was a 5-minute walk from the airport. 2. Another car was blocking ours at the pick-up spot, making it impossible to collect our vehicle. 3. Despite calling multiple times, we couldn't reach the staff (this was around 11 PM). 4. We had to walk back to the airport to contact the staff. The only staff member prioritized other customers’ pick-up orders despite our issue. Eventually, they resolved the issue by changing the car, but it took a long time.

Reviewed: April 23, 2014

The service was excellent, with someone specifically waiting at the pickup point. However, the car handover process was a bit lengthy, taking about an hour in total.