AVIS Car Rental with Van

Avis were helpful and thorough but quick. Very friendly also

Car was great got a free upgrade

The staff member who helped us was amazing and very friendly.

Quick pick-up, friendly staff. Very few cars in the lot.

They met my expectations

The çar was Kia in new condition with low mileage.zpicking up and dropping the car off went smoothly.

El personal del mostrador no siempre es amable

It was a busy time and I found the counter staff member wasn't very friendly and didn't have time to explain anything to me. He literally said "I don't have time for this, gotta move on", this was in response to me asking for more details on the Toll system in Austin after he was trying to sell a toll pass to me.

We did have to wait much longer than usual to pick the car up.

Todo nuy rápido y eficiente.

Terrible, disrespectful, unprofessional AVIS station at JFK. I will never use it again. People waiting over an hour at 11PM after trans-Atlantic flights, tired, indifferent employees who couldn't care less. Shameful.

Fiquei tensa porque quando fomos retirar o carro, o mesmo não estava na locadora. Tivemos que esperar mais de uma hora, mas correu tudo bem!

Love the car. Admired the agents for their calm and professionalism which made us all feel things were handled and we were safe.

Great company i used them many times

The company representative was very friendly and professional. Unfortunately, we received a very old car, meaning it was full of scratches and technologically outdated — an Audi Q3 from 2019 without reverse sensors and without a rear camera. Additionally, some safety systems were non-functional, such as the lane-keeping assist, which was disabled. I’d like to remind you that it’s 2024, and I expect an international rental company like Avis to have modern vehicles, not ones that are 5 years old.

See above

I was very disappointed I didn't get the vehicle (or equivalent that I booked). I booked a small fuel efficient car but was given a large car with poor fuel efficiency increasing the cost and environmental impact of my trip.

Just the best service weve ever had, will be using this branch again soon!

They didn’t have the vehicle I ordered

A good hire with very good service.

Car was exactly as ordered and perfectly clean inside and out. Counter staff extremely efficient and friendly. I am happy that they will rent to an 'older' driver with no apparent penalty! Not really an issue for Avis, but there was quite a wait for the shuttle from the terminal and it was crowded but it was Friday afternoon - and the return to the terminal was fine.

Just when leaving the city, I got a warning that a tire was underinflated. I had to go and find air before continuing.

Car exceeded expectations as were upgraded and desk agent was brilliant.

Thank you for the car upgrade. I really enjoyed it

The car was fine. I just had to wait over 60 minutes for them to give me one even though I had reserved and paid for it weeks before

Pathetic customer service overcharging unnecessarily

The car was ok but not what I expect from Avis who I see as the premier car rental company

Your customer service online and contact number is atrocious. Location only open from 9am-12pm. Customer service on the phone was completely useless and incompetent. Avis acts as if they have nothing to do with Avis locations and are incapable of contacting anyone else within Avis especially their car rental locations.

No problems

The vehicle's compatibility with mobile devices and the connectivity of the associated application were unsatisfactory. Tesla's functionalities are predominantly managed through a mobile device and Avis didn't accept to add me as a driver.

I did wait in an endless line (at least 4 times as long as any on the other agencies counters), but I've got a higher category car than I booked (for the same price), and they honored my request to provide a car which had a recent oil change, because I was up for a long drive.

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カウンターで記入された書類の場所に、当該の車がなかった。データ登録ミスらしく、係の方が実際に正しい場所まで案内してくれた。

Fantastic

Yes, great rental.

AVISは日本語が通じず 手続きに時間かかったが スタッフも車も良かったので 満足している

Good condition and good service

Great service, so fast and efficient. Lovely friendly staff.

AVIS was efficient all the way. It was not the same with the previous rental I had two days before in Cape Canaveral, that was a disaster: they dis not have a 12 seater as booked with QEEQ so same morning they cancelled the QEEQ booking and issued a new AVIS only booking, charging me 50% more for a 7 seater KIA carnival in orrible conditions.

Very good service with Avis a d would definitely use them again. Car was great and worked perfectly although had seen a bit of road wear and tear and could’ve maybe done with a wash prior to collection, but other than that it was absolutely fine & really enjoyed our drive. I would also recommend waiting to book any extras actually at the AVIS counter and not before….e.g. they had say nav as an added extra ($150) but we didn’t purchase that….only to find the car came with sat nav anyway…!

The car was great, the staff were great, fast and sufficient

Understaffed, long wait at certain times.

The initial car was not as good as expected - it had a few minor dents, some scratches and marks on the outside. The cabin and interior was however clean and the vehicle drove well. There was a bit of wait- time at the location due to customer volume. However, the staff were courteous and helpful. The uploaded pictures show the first vehicle and the second one we changed.

現地スタッフの対応を含めて、全般に良好でした。ワイパーブレードの件だけが残念。

No convertible available on pick-up so had to stay an extra night in San Francisco and use a temp rental car with additional bridge tolls. Had to return next day where "Prestige" staff were diabolical, at one point asking me how I thought I could get a refund for the 1 day lost using the Avis system. First Mustang had a rip through the side wall of one tyre which wasn't dealy with until I checked out of the parking lot - they advised me to change the vehicle, which we had to do for safety. Therefore, I actually hired 3 vehicles! At drop-off it was discovered that the pick-up location staff had not correctly applied the exchange rate of my stirling payment and had thought that I owed a one-way fee. Initial accusations from junior staff were then corrected by the Manager with no more to pay. Both pick-up (2 days) and drop-off caused much anxiety. However, thank you to Shy at Oakland and the Manager at Harry Reid.

all cars are well maintained. we got an upgrade. all (including cleaning fluid for the window) was in place.

Counter staff was PATHETIC. It took 2 hours to get the car !!! QEEQ price was VERY CHEAP, thanks !!!

The person who helped us change the car from the first to the second understood us and found a solution in minutes. Thanks AVIS.

Avis es muy buen servicio

Car was fine except for the air loss. Woman at the Miami counter was acting up a bit, which was unnecessary.