AVIS Car Rental with SUV

First electric car rental. Did well in the conditions. Wiper fluid was not full when I got the car so driving back empty was an issue.

Need ability to add Preferred Number

Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.

No additional comments, better information on office locations would help

The car exceed my expectation and the counter was good.

It was clean and great

Hay pocas personas en el counter al momento de la recogida, y mucha gente en la fila, lo cual demora la retirada.

Would have been nice to have a blue parking disc, first time I have received a car without it. Had a question on the rental, provided with wrong email and phone number for the local branch, corporate email went to the UK and were promised an answer in 'normal response time' still waiting..

Overall this was a very good experience. Booking was easy and the pick-up location easily found The car was very clean and in very good condition. This was the second recent booking for a rental at this location. It was an Avis rental and I have rented many times from this office - always a good experience.

excellent service

The vehicle wasn’t washed.

Waited 20 minutes at counter, staff very helpful.

Excellent service

It was a terrible experience, we had to pay in even though we paid the whole rental fee through QEEQ, the car we received was an “upgrade” from them but it was in fact smaller, dirty, smelled and had stains on the seats. They did not even find our booking and didn’t take our booking confirmation email from QEEQ as proof.

We were greeted by the Avis personnel at the airport pickup for assistance. We approached the extra care. All steps were handled professionally and efficiently. The Avis employee in charge was especially helpful. His name is Shon Middleton, and I want to thank him for outstanding customer service! He followed up with me to ensure that we found the car to our liking. That’s exceptional customer service!

Car was ok but expected better booking with Avis as a premium car rental company.

Terrible long wait of 1 hour 20 at Terminal C. MCO.

Excellent car hiring experience

The line up ridiculously long. Only 1 staff member. Over an hour wait to get to the counter. Confusion with key to match car and stall number. I will pay more next time to avoid Avis car rental. Never again. - worst service

No había autos disponibles como el reservado, nos hicieron un cobro que se supone se reembolsó y no fue así, caótica logística de entrega el tiempo en fila fue mayor 180 minutos

手続きも簡単、すぐに貸し出し手続きが出来ました。

Good location, good service, good car

Vehicle itself was clean and counter staff helpful but the car was not full (closer to 90%) and it also had only a 2% charge. As a hybrid, I'd expect better. Due to the small gas capacity, we were suddenly on empty during our initial journey.

Avis did a great job accommodating my delayed arrival. Car was available and ready and even bigger than what I had reserved.

Everything good.

Guy who served me was awesome. Super efficient and was on the road in no time.

Great car. Cheap to run.

Overall good. Would’ve been less so had the initial vehicle offered not been exchanged for the model booked. Not only was it dirty, but it was not big enough. That saiid it was exchanged without fuss.

Great vehicle and very clean

I reserved a Tesla and was offered a Hyundia and a Mercedes. Hyundai is not the same class of vehicle. The Mercedes software was in beta stages. Lane keep assist would bounce around the lane even leaving it, it was if a drunk driver was driving. Navigation system failed 80% of the time either couldnt' find the location like Leogo land for instance but could find Legoland Holiday Inn. 4 out of 5 charging locations it directed me to were behind locked gates. Charging port wouldn't open and required 20 minutes with another Merc owner to figure out. Regenerative braking would simply give up by design at 20Km/hr in other words stop breaking coming up to another car at about 3 car lengths away nearly causing an accident. Later if stopped at about 80km/hr. The car a is a disaster and would stop anyone from owning an EV if they didnt' know better. AVIS customer support was useless. They told me to drive back to the airport to talk to the front desk about changing my reservation. I asked why would i spend a 4 hour round trip driving instead of talking ot them on the phone to confirm they had a car available. This was not possible apparently as they are to busy for existing customer to pickup. I was obviously annoying the CR asking such questions. Upcharged for Tolls. I was told I would go through a ton of tolls on my trip at least 10-15 and that I should purchase the flat toll fee. I went through two. A roughly $20 charge was turned into $70. Upcharged for charging. Asked how much I thought I was going to spend charging the car up before drop off convinced I should spend $20 to charge it at drop off. The Merc comes with Free 30 minute charging more than enough to charge the car to full. Further lies.

The service at both the AVIS check-in and check-out counters was first class, I could not recommend the staff more highly.

I was supplied with a modern compact car (Chevrolet Malibu) which I found enjoyable to drive.

I've used Dollar as well as Budget car rental companies at the International airport in Nassau. Avis has been my best experience to date. The best quality of car by far, zero issues with the car, and the service was extremely quick, smooth, seamless. Excellent!!

It was a brand new vehicle, but a lot to desire when you demand power from the engine , this specific model lacks power.

Great experience

Charged $30 for about a gallon of fuel on return despite being told by agent I didn’t need to refuel

Porque se an cobrado el aval si el coche no tuvo ningún accidente y se entrega con el tanque lleno de gasolina yo no contraté ningún servicio adicional y se a cobrado 187.75 dólares

Did’t got a car as expectation

AVIS claimed they don't have the car category that I booked and told me I must upgrade for an extra charge even though it's their fault. Very bad service.

We really wanted to rent a toyota rav 4 specifically, and as you know you book a class of car (small SUV). on our arrival the toyota was not available, but the staff did everything they could to make it available to us - and it worked! Thank you to the people at the desks and those in the car park for your kindness and friendliness. We really appreciate it, you are great!

All was good till I realise Avis simply added almost triple the amount of we agreed price to my booking, 300 for one way fee which I had in original voucher with QEEQ and another 500 or so of unknown charges. Only extra I ordered was for toll pass. I think they even charged me gas which I ordered full to full and returned it full of course. Was fan of them before but this was a disaster!

While the car itself met my expectations, my experience at the counter was disappointing. The representative added services like Loss Damage Waiver (LDW) and Additional Liability Insurance (ALI) without my consent or explanation. This resulted in unexpected charges that I only noticed later. Transparency at the counter needs significant improvement to ensure customers are fully informed about what they are signing.

Staff very helpful explaining the breakdown of the cost and not pushing to buy additional insurance. Gave a discounted rate to upgrade from Peugeot 5008 to Volvo XC60. No regret for the upgrade.

Had intermitent fault with 1st car. Caled Avis and returned it for an exchange which was quick with no issues.

Long time waiting in Miami to collect the car

Avis was very professional, I've rented from them before and expect no less.

Nice personal

Loved Avis, so straight forward!

Like driving a brand new car. Was offered a choice of vehicles when I collected the car. Fast friendly service with a smile, no hard sell.

Misleading pick up information. As I’d prepaid and given all pre booking information to Avis it states go to the desk marked pre booked give your card and license and pick up your keys not waiting. This not true. At the desk there’s a queue and they ask if anyone is a preferred customer, I said I was but they said not and get back in the queue which then took me about 25 mins