Your customer service online and contact number is atrocious. Location only open from 9am-12pm. Customer service on the phone was completely useless and incompetent. Avis acts as if they have nothing to do with Avis locations and are incapable of contacting anyone else within Avis especially their car rental locations.
I had already booked a seven-seater SUV with AVIS through Zuzuche and paid in advance, but when I arrived they said there were no cars available and tried to give me a four-seater. Even though I had purchased comprehensive insurance, they kept trying to sell me more insurance.
It took almost three hours from queuing to getting the car. In the end, I had to reluctantly buy additional insurance to get a seven-seater, which was actually a car that had just been returned and not yet cleaned.
This rental experience was really terrible and the service was extremely poor.
Clean and tidy nearly new car. Easy to find and return car. Staff very efficient.
About QEEQ:10.0/10
Never used this site before but will again
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