I will use your rental again

In New York, there were dedicated staff to inspect the vehicle promptly during both pick-up and drop-off, including checking the fuel level. Nice!

Both pickup and drop-off were very convenient

Avis at RDU makes everyone wait forever. This has been happening ever since I moved to the RTP area, i.e., since August. While I am an AVIS preferred customer, I find that I could not use my "Wizard" or AVIS preferred number for this booking and therefore have to wait in line - it has never been less than an hour waiting time. If they assign you the car quickly, you'll spend 30+ minutes waiting for the car to actually become available. Or you might just spend an hour standing in queue. My flight from New York was 1 hr 48 minutes long. I spent 1 hr waiting in line at Avis RDU. I have also rented from Hertz/Thrifty in the same RDU location. Their process was painless and swift. The staff at AVIS is trying their best but obviously something is not working. I think it's because the staff are so polite that customers like me return time after time despite the frustrating and lengthy pick up process.

I really like Qeeq. I found them through Kayak. Its a huge relief for me to have the collision damage included, even though I normally waive insurance because I have my own. The affordable prices don't hurt either. My one complaint is that I cannot use my loyalty number when booking though Qeeq, which can result in huge wait times and sub optimal experience at car counters. Rock on, Qeeq! Going forward, I would be open to buying the toll option and other add-ons via qeeq. I feel like you would get me the best offers.

予想以上に良い車を借りれたが、タイヤがパンクした時に工具はあるのにスペアタイヤがなかった。仕方なく、ロードサービスに電話連絡したが、トーサービスのトラックの到着が約束の時間より2時間半以上かかり、待ち時間が長く、空港へ台車をトリに行かねばならなく、無駄な時間を過ごさねばならなかった。

Like: Manager made it easy.
Dislike: Some of the staff not very happy?