Thrifty Car Rental

Really tried to sell the insurance.

Friendly customer service who took great concern about the distance that the vehicle would be travelling given the weather conditions and upgraded to an all wheel drive vehicle. Thankyou Thrifty!

Ju see t a little longer at the counter than expected

The queue was quite long and the communication was quite vague, was not informed about a deposit until at the check in desk

One day business in Abudabai

The staff member who gave me the vehicle was relatively unbothered about customer service and just went through the motions. Often mumbling through terms and conditions and in particular any additional damage waivers, despite me taking out a full policy through QEEQ so the thrifty policy was not needed.

We were upgraded and it was a hybrid so great on gas.

Qeeqさんで予約した車のクラス以下の車を配車されてしまった。また借りる際、カウンターのスタッフさんからは車種のアップグレードを有料でオファーもあり、カウンターのスタッフさんの認識不足なのか、分かりませんが、代理店さんで予約した商品とは異なるグレードをレンタルしたことは残念でした。

good

Very disappointed that Tesla not available! The excuse Hertz gave is arbitrarily wrong. Should take Tesla off the orders if they have sold them all. Highly recommend the polestar, if a Tesla is not available. Prefer a Tesla

I arrived at Thrifty around 9pm on Friday and didn't receive my vehicle until after 2 am Saturday morning. I had booked a pickup due to all the large luggage we would be returning with but received a Ford Explorer instead. I will have to return to California to pickup more luggage we had to leave behind as a result of not getting the pickup we had booked. The staff did not provide any details on why it took so long other than to tell us they were operating with a skeleton crew. On a busy Friday night??!! Further when we called to ask if we could swap out the Ford Explorer we were told there was one in Santa Barbara, 60 miles from our location but as it turned out, that Thrifty location no longer existed.

Van was disappointing, vibration, brakes, inside was tidy but outside was rough.

Car was poor in cleanliness and rough on the outside. This car needed a panel beater to fix the outside appearance.

Need to open self service or more people on desk waiting time very long

The car was not ready when we arrived and we had to wait about half an hour, this is not good with a timed booking pick up.

I have Thrifty (Hertz) to be very easy to work with and provide reliable vehicles. The return process at the Atlanta airport is super easy. I will be renting again from the company when I return to Atlanta in the future.

The counter staff tried to up sell the third party liability insurance to us at the desk, without mentioning Washington state's minimum liability insurance requirements. Felt pressured in the spot.

I was double billed (prepaid with QEEQ but billed again incorrectly by thrifty). Will now have to go through a process to have that charge reversed, which will take time I would Prefer not to spend doing on my vacation.

Everything was simple.

Had to use Hertz as Thrifty was shut. Got offered. Mini van at first which we refused. Then got given a Nissan Rigue.