YOU-I-RENT-A-CAR Car Rental

Sudeep was very professional and friendly. Even with his limited English vocabulary, he was ablet to explain the key points of the rental process properly.

We had guaranteed concrete model, but did received a different car. When asked about it they didn't try to resolve it in any way. When asked when the ordered car could be available they said in a month. Probably to just get rid of us.

Excellent

Satisfied

Excellent

รถสภาพใหม่

Even we have the full insurance coverage bought along with the booking, we have to pay the claim for the damage on the front wind shield glass. It was damage was caused by an unknown foreign object hitting on the top right corner of the front glass wind shield. The vehicle was a bit "old", with a lot of minor scratches all over the car body when we did the pick-up inspection.

Cheap and good

很好 在到達沖繩機場 租車公司的穿梭巴士不在國際線出口等待 需要徒步走到國內線出口10號位置才有穿梭巴士到租車公司 Check in的時間 都很快十分鐘內完成 車輛非常完美 在還車的時間也非常快也有穿梭巴士接送來往機場

Fast pick-up and return

Airport pick-up and drop-off were very convenient

The car was very old and dirty both inside and out. It might be due to the peak season.

Though a bit far away from the airport, they offered free shuttle service. So far so good.

Counter staff could speak some english which was useful

Not easy to locate the rental car pick-up point. Waited for more than 30 mins to get the car. Although lucky to get a brand new car, it is lack of power. New to pay extract for returning the car out of its nornal office hour. The staffs were late in the early morning when need to return the car making us rushing to airport to catch the flight.

Good service

I have been given Toyota Yaris instead of the Nissan Note even they have plenty of the Nissan. The car is good clean condition but the engine gives too much noisy sound, it’s not smooth engine as the Nissan. I don’t like the rental company because at the beginning they were forcing me to sign papers that will shoulder accident penalty to my side which I totally refused because I have paid AXA insurance to waive this penalty . The office tried to trick me into this by saying I will have to pay that part of any accident and then I will be able to collect it from the insurance which is not good and not correct . Any way . The car was ok. But the built in GPS is always taking me into the Toll gates which is really costly . I advice everyone to have their own gps system in their mobile or what ever device, Better than the one in the car .

overall experience was very good !

Excellent

There was chinese speaking staff, but my email communication with them had to be in Japanese, so you may have to rely on Google translate. Had a small scratch on the car just before I returned the vehicle and You I Rent decided to not honour their insurance (I'm supposed to have insurance coverage with them). They made me pay 50,000 yen for repair, and another 20,000 for non-operation charge. In the end, the repair cost was only 42,500 based on the receipt they sent me. This is robbery!