PISA AIRPORT CAR RENTAL REVIEWS

My parents collected the car and unbeknown to them were sold some additional insurance, despite saying they didn't need it. The first they knew was a bill in the post when they got home for an additional 180euros. A tad steep when the initial rental cost was only £88. This is in the process of being resolved, hopefully by budget. But beware and make sure you check everything before you sign.

Customer service was good.

The status of the car and the car itself were below my expectations. It was a Fiat Qubo which has central-locking problems and i had to go back to the pick-up location twice. Also it was not the kind of car that i had requested for.

None

The car was said by the staff to have a full tank but it was only at 80%.In addition when picking up the car there were too few counter staff . All else was fine withe drop off staff excellent.

All went well and so no comment needed.

Yes

Will happily use again

The instructions suggested that the office was in the arrivals area at the airport. It was not! That resulted in a lot of asking around as the rental company was not listed on a big board as operating from a another off airport location. Very frustrating!

I booked a small car and was given a medium sized one but was not charged extra.Would have preferred small car.

Very good and got a price drop too

I reserved a ‘full size’ car. I was given an Opel Astra and told this is the biggest car they do. An Astra is not a full size car. I was expecting a Mondeo ( Fusion ) sized vehicle. We managed because they had nothing else to give me.

I think the above says it all. Almost 3 hour wait and no apology from anyone , terrible organisation and then got charged 40 quid extra for a quarter tank of petrol for a car that costs 50 pounds to fill up.

The vehicle was in very poor condition, and after picking the car up I was shocked to realise it had done over 205,000 km which in my view is way beyond the useful life of an average car, let alone one a company is renting out (for a 9 day price that would probably go towards buying 50% of the car). The vehicle was so worn it lacked power in lower gears to the point it felt unsafe, and we were concerned there was a very high risk the vehicle could breakdown. We therefore used the vehicle a lot less than we had hoped to on our holiday. Overall this experience has left me thinking I would be highly unlikely to use this company in the future, or recommend it to anyone else.

It took a long time to go through the pick up process compared with previous experiences. The car was scratched, had no windscreen wash in at all and the Ad Blue ran out. We filled the windscreen wash ourselves and took the car to Hertz in Florence to sort out the Ad Blue.

“Car” a lot bigger than expected - given a Fiat Ducato (9 seats) rather than the advertised VW Caravelle (7 seats) “or similar”. In my view 9 seaters should be in a different category - unbelievable that something like a Ford Galaxy is in the same set of ACRISS/SIPP codes as a massive Ducato! Asked but they did not have any smaller 7 seater available. Very challenging to drive and park due to the excessive size. Long wait in queue at pickup, but staff friendly and to their credit they didn’t do a hard sell on extra insurance when I explained I already had other excess cover. Also good that they didn’t try the usual hire company trick of trying to charge for spurious damages on drop off (it already had a lot of existing scratches)

The counter staff at the airport were delightful. Warm friendly and helpful and very efficient.

Staff as usual trying to sell you lots of extras.

Budget wrongly charged me 112 euros for a small scratch on a wing mirror when I returned the car claiming that it was nor present when the rental started. Fortunately I had photographed the whole car at the start which showed that the mark was in fact present when I collected the car. I am currently attempting to persuade Budget to remove the charge but otherwise I will claim the amount from the Easy Rent Cars insurance policy. I was very disappointed with the service I received from Budget and I will not use the company again.

A typical car rental experience...too many people disorganized counter. Seems like the business is stuck in the 1960's...and not in a good way. We paid extra for an automatic convertible car...they gave us a manual one at first and then didn't have a convertible that was automatic...so a waste of money. Car return was poorly coordinated as well...had us standing in the rain and no place to park the car. Ultimately this is what you get for finding the cheapest options. Also the industry needs a proper overhaul.

Easy, as the name suggests

See above comments - just really poor. Despite the many months notice we didn’t get the car ordered, pick up was awful and the car was damaged all round.

Excellent condition and no hassle car rental. Only recommendation would be to make it clearer that it is the yellow Centauro shuttle bus and not the general one to the main car hire.

We often use Sicily By Car while we fligh every 3 à 4 weeks to Pisa or Florence.

We gave the car back with a tiny scratch on one side. It was so superficial that it could easily have been buffed out with a bit of black car polish. We have been charged £755!!! This is ridiculous and it has put us off ever renting a car on holiday ever again.