Excellent

These people are pure fraud and robbers. I returned the car with full fuel even then these thieves never returned my security deposit of 80 euros. I kept on emailing them but thieves are thieves.

My parents collected the car and unbeknown to them were sold some additional insurance, despite saying they didn't need it. The first they knew was a bill in the post when they got home for an additional 180euros. A tad steep when the initial rental cost was only £88. This is in the process of being resolved, hopefully by budget. But beware and make sure you check everything before you sign.

During the pick-up it should be more useful of the guy to tell us something about the car and if I need to pay toll somewhere or if the car has some scratches then just try to sell us more insurance.

Car advertised (Mercedes) was not want we got (Ford). Counter staff use scare tactics to try and sell you extras such as roadside assistance, extra insurance, fuel package, etc. Collection of car took 1 hour including waiting time.

All good.

The desk clerk explained me that they'll give me an upgrade for the same price + the fuel and in the end I ended up paying 250E for the upgrade. Disappointing experience, I'll steer clear of Budget in the future and I'll think twice before accepting any such "free" upgrades :-(