The car pickup and return processes were convenient and fast. The staff carefully pointed out existing flaws when handing over the car. The return was very quick and not inspected in front of us, but after returning to our country, we received an email stating there were scratches and charged 240 euros. Fortunately, we had insurance, so there was no personal loss.
A local rental company, everything went smoothly for both pickup and drop-off. When picking up the car, I noticed a scratch that was not recorded, so I immediately informed the staff. They assured me that it was fine since they had taken photos. If I was asked to pay for it when returning, I could just show them the photos. During the return, they didn't check the scratches, only inspected the area under the trunk. Overall, it was very smooth.
Satisfied, no pushy insurance sales. Although the car had over 100,000 kilometers, it was in good condition. Didn't have time to wash the car, but surprisingly no deposit was deducted.
We rented two cars at the same time and parked them together. One car was charged over 500 RMB for parking, while the other had no parking fee but was charged 72 euros for cleaning.
Overall satisfied, but the damage assessment is too high. A very slight scratch costs 280 euros, plus service fees and other charges. Luckily, I bought the super insurance. But I haven't started the claims process yet, so I don't know if I can claim the full amount.
Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers.
The return inspection was so meticulous that it seemed they were deliberately looking for flaws. No other car rental company in other countries does this. There were two tiny marks that could be polished off with wax; they might have been there when I picked up the car. A normal person wouldn't see them without a magnifying glass. Luckily, I had insurance. Overall, I don't recommend this company.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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Colin Shelley
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