“QEEQ provided an excellent service for a seamless rental.”
About Firefly:9.0/10
Good car and friendly service. As a small tip: at Seville a sign for where Firefly cars are hidden in the car rental car park would have been helpful. (it is passed all the other rental agencies, turn left and go to the very back of the car park and is not sign posted)
About QEEQ:10.0/10
Perfect! Please note the instructions for pick up could have included the comments I posted in the firefly section.
The reserved car often differs from the one actually picked up. Although we purchased insurance when booking, we were forced to buy additional insurance at pickup.
Big companies are more reliable. The staff speaks good English and provides warm service. They offer insurance but don't force it on you. Explanations are clear, and the deposit is refunded very quickly after returning the car.
Overall, it's okay. We purchased basic insurance, but there was a minor scrape in the parking lot that exceeded the designated coverage. They charged 200 euros.
The service attitude of the staff at the Seville Enterprise counter was terrible. I had a reservation to pick up the car at 5:30, but the car wasn't ready at all. We had to wait standing at the counter for over forty minutes. The car we eventually got already had 80,000 kilometers on it, was an old model, and had scratches all over. Later, while driving up a slope in the parking lot, the car even stalled. Since I had already purchased full insurance through Zuzuche, I carefully checked the bill, only to find that the clerk had added a €100 insurance without asking. It was so frustrating! After arguing, they reluctantly removed the insurance. This was the most disappointing car rental experience I've had.
“Good, with the exception of the rental office running on regular business hrs and not airport hrs”
About Record Go:9.0/10
excellent vehicle and service, only issue was that the office was not opened until 8AM, consequently we had to drop the vehicle off early, i.e., the night before, then taxi back to our hotel and taxi to the airport in the morning, at our extra cost and inconvenience.
I originally booked a manual transmission mini car, but I was given an automatic Citroen C5 Aircross at pickup. The roads in Spain are quite wide, so driving a larger car was no problem. The staff was very friendly, and the pickup and drop-off process was smooth.
The entire store is quite dishonest. I recommend choosing larger or more reputable local car rental companies for reliability.
1. Pickup Stage - The car we received was different from the one we reserved, and they aggressively tried to sell us insurance. They kept emphasizing that if we didn't buy the insurance, we might face major accidents or hefty compensations. In reality, just being cautious or buying comprehensive insurance through the app is sufficient. The insurance sales pitch wasted a lot of time.
2. Dropoff Stage - They checked the car's condition at least three times, and after finishing, the staff huddled together and whispered. Since we had confirmed before returning the car that everything was fine, we knew there was no issue. The staff then tried to accuse us of having a smoke smell in the car and forced us to pay a 75-euro cleaning fee. This clause wasn't in the contract, but we had to hurry to catch a flight, so we paid.
Overall, this car rental company operates with an intent to scam, and you might not leave unscathed. Choose wisely.
Viaje por trabajo. Llegué a Sevilla a las 10:45h y tenía una reunión a las 13:30h en Córdoba. Estuve esperando la furgoneta que me llevase al punto de recogida durante 50 minutos. Cuando llegué al punto de recogida había una larga fila de personas esperando para recoger su coche. Tuve que esperar más de 30 minutos para que me atendieran. El personal muy amable pero estaban dos personas para atender a toda la gente que allí esperabamos y además tenían que atender las incidencias telefónicas. Finalmente llegue a Córdoba a las 14:00h media hora tarde.
The store charged additional fees unfairly, claiming that the Spanish driving license of the driver was less than 5 years old, and therefore charged more than 30 euros as per their website regulations. Fortunately, after seeking help from the rental car platform, it was confirmed that only drivers under 26 years old with less than 5 years of driving experience should be charged. The rental car platform quickly refunded us the fee.
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