GATWICK AIRPORT CAR RENTAL REVIEWS

The car pick-up process was straightforward and clear, and the service attitude was excellent.

Car pickup procedures were simple and clear.

Overall quite satisfactory

Satisfied

Overall, it was pretty quick. The car collection took a bit of time. I got a similar model, but the car wasn't great. It was just okay to drive.

They charged £195 for a small mark on the tire, which they found using a flashlight up close, plus an additional 20% service fee. It's a scam. I thought big companies wouldn't do this, but this one acted just like the small companies. I won't use them again. The radio couldn't be turned off, the navigation sound couldn't be turned on, the car didn't drive straight, and the steering pulled to the left. Make sure to take lots of photos as evidence when you pick up the car.

The service was enthusiastic and the attitude was great.

Amazing service!!!

All best

The overall service was excellent. I've rented cars many times in London and tried several companies. Enterprise is one of my favorites. Many thanks to the QEEQ app for timely notifications, which are very helpful for forgetful or procrastinating people like me.

Overall, the service was excellent. I've rented cars in London many times and tried several companies. Enterprise is one of the best companies I've used. I'm very thankful for the QEEQ app and mini-program service. The notifications are prompt and very helpful for someone like me who tends to forget things or procrastinate.

The service from the well-known rental company was excellent, with easy pick-up and drop-off procedures. Our order was upgraded to an SUV, which was a brand-new car with only 11 miles when we picked it up. We were the first customers to drive it. We rented the car for 7 days and drove nearly 2,000 kilometers, picking it up in London, heading to Scotland, and then returning it in Edinburgh. Overall, it was a smooth experience.

The counter staff were easy to communicate with, no upselling, smooth car pickup.

I only found out about the unpaid highway toll after returning home. There are no toll booths, just a C mark, and the rental company charged a £42 administration fee. It's such a rip-off.

Quite a disorderly queue at the counter which was very busy.

Quite satisfied, not crowded

Very considerate and convenient.

Pretty good

The staff were nice from pickup to drop-off. However, signing the agreement via email was a bit inconvenient.

Got the car at Gatwick Airport and returned it to the same location. I purchased full insurance at the counter; the service was decent, and the return process was simple. The deposit was refunded quickly. The only issue was the lack of a paper contract. The staff said it would be emailed, but my Sina email never received it, which made me a little worried.

The staff are all very nice.