Felt very disappointed with how insurance and other tax charges were applied at point of pick up. What went from reasonably priced rental ended up being expensive. Felt deceived from pricing point of view
My parents collected the car and unbeknown to them were sold some additional insurance, despite saying they didn't need it. The first they knew was a bill in the post when they got home for an additional 180euros. A tad steep when the initial rental cost was only £88. This is in the process of being resolved, hopefully by budget. But beware and make sure you check everything before you sign.
Booked a Mercedes B class estate (or similar) got a Skoda estate which I was told was equal to a Merc...
Thought I then agreed for the delta between used fuel and full tank, not a full tank so again was fleeced of an extra 50 euros.
Price doesn't include VAT which is misleading.
Kids' car seat pricing is a con as is the charge for an extra driver...
The status of the car and the car itself were below my expectations. It was a Fiat Qubo which has central-locking problems and i had to go back to the pick-up location twice. Also it was not the kind of car that i had requested for.
The car was said by the staff to have a full tank but it was only at 80%.In addition when picking up the car there were too few counter staff . All else was fine withe drop off staff excellent.
“donnée comme photo et signalée sans photo car pas de tel et au retour ne me croyait pas !!!”
About Interrent:5.3/10
La voiture était abîmé et déclare au moment du retrait mais sans photo car plus de batteries et à la restitution ils n’acceptait pas le fait que on me l’avait donné dans l'état
The instructions suggested that the office was in the arrivals area at the airport. It was not! That resulted in a lot of asking around as the rental company was not listed on a big board as operating from a another off airport location. Very frustrating!
I reserved a ‘full size’ car. I was given an Opel Astra and told this is the biggest car they do. An Astra is not a full size car. I was expecting a Mondeo ( Fusion ) sized vehicle. We managed because they had nothing else to give me.
“We waited for 2 and 3/4 hours at Pisa airport last Friday- (that was twice the time of our flight! )”
About Sicily By Car:7.3/10
I think the above says it all. Almost 3 hour wait and no apology from anyone , terrible organisation and then got charged 40 quid extra for a quarter tank of petrol for a car that costs 50 pounds to fill up.
“Car” a lot bigger than expected - given a Fiat Ducato (9 seats) rather than the advertised VW Caravelle (7 seats) “or similar”. In my view 9 seaters should be in a different category - unbelievable that something like a Ford Galaxy is in the same set of ACRISS/SIPP codes as a massive Ducato! Asked but they did not have any smaller 7 seater available. Very challenging to drive and park due to the excessive size. Long wait in queue at pickup, but staff friendly and to their credit they didn’t do a hard sell on extra insurance when I explained I already had other excess cover. Also good that they didn’t try the usual hire company trick of trying to charge for spurious damages on drop off (it already had a lot of existing scratches)
Yes, car exceeded my expectations as we got a brand new Smart for 2. If we had had any luggage this car would not have been good, but given we travelled light it was great.
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