TRONDHEIM CAR RENTAL REVIEWS

Returned the car on August 15, a day earlier. The car rental manager informed me that the extra charges would be settled in about a month. However, as of today, September 18, I have not received any settlement information.

Very convenient and excellent service!

Average, but the staff was professional and conscientious.

The car rental process was simple and fast.

We got a free upgrade on the vehicle class (as they didn't have small cars available) which was great!

Comparing makes a difference. The car I rented from European last time was handled very efficiently, and both pick-up and drop-off were super convenient. However, with Avis, the guy at the counter was on the phone for a long time before finally assisting us, and then it took ages with the paperwork. Returning the car was a big hassle too at the airport. We got lost, ended up in a paid parking lot and lost 40 NOK, all while rushing to catch a flight! The Avis office is very small and difficult to find, and even an Avis employee's sister, who is a taxi driver, couldn't help us locate it. Avis was very irresponsible in this regard.

I rented an MPV, a 7-seater which should be a business vehicle with fixed seats. However, I got an SUV, a Peugeot 5008. Although it has 7 seats, the last two are foldable and very cramped. With those seats in use, there was no space for luggage, and I had to discard items to complete the trip. The Peugeot 5008 is a mid-large SUV, not an MPV. Negotiations with the car rental company were unsatisfactory. When I complained afterward, they replied it matched the rented model, but they were exploiting a loophole by offering a 7-seat SUV as an MPV. When renting an MPV, ensure it has fixed seats to avoid this issue, or you may end up with a smaller vehicle that can't fit your luggage.

Drop off in Bergen was also a bit confusing only because Europcar doesn’t have an office in the rental car center. They do have clearly marked section to leave car though. You go into the airport and drop the key into an automated machine box. There is a staff member there but busy handling the long line of pickup customers. No chance to ask questions about the toll fees, etc. You just have to trust. There is no real expectation setting here.

Very satisfied

Easy pickup

Very good and fast, convenient pickup location.