SALT LAKE CITY CAR RENTAL REVIEWS

The staff at the store was very friendly. They didn't push any services on us and simply introduced a few additional services and insurance options. Even when we said we didn't need them, they remained polite and passionate.

Wonderful experience!

Price drop was not applied on my reservation. Not sure why?

Counter help lady was very nice but there was a line of 10-12 customers and within minutes the 3 people at the counter went down to 1. Nothing is automated at Fox. don't care that they are the cheapest. There customer service is so bad, we will never use them again

Everything worked like perfectly. The right car was ready promptly and the return was efficient, friendly and flawless.

Staff were very nice and helpful. Wish our car was washed though. The inside.

Good to work with

pretty easy

Very poor service. Didn’t provide a well maintained car. The wind shield was damaged and they never fixed it before giving for rental. People at the front desk in the evening shifts are very rude and unprofessional. They don’t have any manners. I will never go with Fox rentals in future.

Satisfied

Everything was smooth as it was supposed to be. Thanks

This was the first time I used Easyrentcars and I am satisfied. I will use it again. Thanks

The provider was great! They didn’t have a car ready so there was some wait time but the car was clean and the agent was helpful.

I’m not sure how price protector works.

Deceptive practices while up selling extra driver charge. Quoted $68 for our trip and charges $108, basically quoted for a week rate but we had reserved for 10 days....sleazy practice. Not a lot of money but terrible optics

Counter service efficient and very professional. On terminal with the most reasonable rate

Love Easyrentcars. Use them all the time and they save me a ton of money

Very convenient, just got off the plane and picked it up. Just a queue and a procedure, two minutes.

Good service. Only Problem with a seat belt of the car

I originally reserved a five-seater SUV, but they upgraded me to a seven-seater. The Ford FLEX is too long for convenient parking, so I requested a change. They gave me a Ford Explorer with just over 20,000 kilometers on it, equipped with 4WD and hill descent control. Many thanks to the American lady at the AVIS parking lot at Salt Lake City Airport, who patiently used the translation app to communicate with me and helped me get the car change. This made my driving experience in Yellowstone Park extremely comfortable.

Very disappointed with the car they offered. I rented thru you, a Rav 4 or Santa Fe. They offered ONLY a small Jeep which appeared to be like a compact or small SUV. Had to take a Mitsubishi Outlander at $655.00. Had no choice to go with another car rental company as I had to drive about 170 miles that day. Will never rent from Fox again as their inventory of cars is very limited. Is there anything you can do to get me a partial refund due to the much lesser amount I had agreed to with your company? I was supposed to pay Fox $465.49 for the Rav 4 or Santa Fe, but ended up paying $655.00 for the Mitsubishi Outlander, the only larger sized SUV than the small Jeep they offered.Not fair at all!

How am I guaranteed to get the size car I agreed to if I arrange the rental thru a third party like your company vs directly with the car rental facility?

Car did not exceed my expectation but was sufficient and convenient. Didn’t have to wait long for the whole process, maybe 10 to 15 minutes long and that’s including walking to my rental.

Booking made easy and discounts added made it worth using EasyRentCars.

We felt that we were up-sold to a Chrysler Pacifica because our reserved car was not available. It turned out that the bigger car was helpful, but we did have to pay an extra $5 per day for this bigger car. The rest of our experience went well.

The car was posted at having a full tank but the tank was only 5/8 full. We pointed it out and it was confirmed.

A mid size car is advertised as suitable for 4 pieces are large luggage. The car provided a Kia Soul can only take 1 large and one small piece if the back seat is occupied. For two people it was fine but should not be used in this category. I also heard the check in clerk tell a client they did not have the seven seater booked available because “We do not have visibility of on line bookings through third party booking sites”. This is appalling and would make me think twice about using them again. The check out service is slow and inefficient. The clerk held on to my credit card and drivers licence for 20 minutes while going to find me the class of car booked. The car did go well and was good value but was full of marks and small dents

Easy to deal with. Price drop protector worked fine but th e difference should be refunded a lot earlier than after completion of the car hire