MONTREAL CAR RENTAL REVIEWS

Very happy with the vehicle. Staff were helpful and accommodating. However, we did have a few issues: 1. We were kept waiting a long time for our vehicle, even whilst other customers who came to pick up their vehicle after us were given theirs. 2. Despite insisting on a 4x4 and having been assured, both pre and post rental, that we would be supplied a 4x4, we were almost not given one. Had I not insisted at the time of pickup, our vehicle would have been given to another customer. (It was the last vehicle but one and I heard customer services offer it to another customer before I pointed out to them that I had insisted on a 4x4 and that had been agreed). 3. The QEEQ deal included a free tank of fuel. This caused issues both at pick up and drop off. When I raised it with them, staff at pickup did not appear to be aware of this and did not know how to mark it on the reservation . Staff at drop off therefore initially tried to charge me a tank of fuel, which caused a delay on drop off.

Very good service and good deal.

It seems that there's a communication issue between the pick-up location and the rental platform. The location had no cars available, but I could still place an order online. After placing the order, I couldn't actually get a car, and the refund process took a long time. My order has been unresolved for over 10 days now, which is very frustrating.

au début nul pas très bien accueilli, attendu plus 1h pour avoir notre voiture. heureusement qu' après nous sommes tomber sur une jeune femme fort sympathique qui nous a trouver nitre voiture qui nous attendais depuis 1h. chercher l erreur.

très bien, je recommande

Très belle voiture, agréable à conduire, accueil chaleureux

Service parfait, à refaire

Upgrade de la voiture ! Une superbe voiture ! Suréquipée, vraiment parfait pour de longs trajets !

Un service client de qualité vraiment !

Budget rep was very friendly and helpful. Process was efficient & quick. An airport pickup so the line was a bit long fbut manageable.

QeeQ booking was super fast and simple. The rental rate was excellent, and full insurance coverage a bonus. Will definitely try to use QeeQ again!

La prise en charge au Complexe Desjardins, à Montréal, est toujours agréable. Service attentionné. J'ai obtenu un surclassement de véhicule et on m'a permis de le remettre à l'aéroport, ce qui m'était très commode.

Je dirais que le processus était clair. Le "Price Drop Protector" n'a pas fonctionné, mais on m'a envoyé un avis pour me le confirmer. Je trouve que QUEQ envoie trop de messages par courriel et qu'il y a trop d'offres complexes supplémentaires.

Service impeccable!!! Rapide, professionnel et aimable

The best!! Toujours le meilleur prix

Es la primera vez que la renta de un auto es muy fácil y respetan la tarifa sin argumentos de que debes comprar más seguros. Fue muy rápido

Muy bien. Es la primera vez que uso qeeq y están dudosa, pero todo salió excelente.

Got an upgrade on my car because I'm a Gold Plus member which is good. The service was easy and great. But they've charged one extra day of me and I needed to call they to undo that, so this made the experience not to be 100%

The staff at Montreal were fantastic. The car was excellent.

That was great.

You don t want to gire more people in Montreal…. Fucking result

None

Horrible customer service. For one, the guy at the pick up didn't seem very motivated. He did not offer additional insurance, or rather he gave more information about it reluctantly. He seemed stressed, like he didn't really have time, and he got more stressed when I asked additional questions. For two, when I had an accident and couldn't return the car, it took 2.5 hours!!! on the phone to clarify things. Had to recall several times and each time got a different information than in the call before let alone the person didn't seem to know what was talked about in the last call. Also, the company said they would call back, which they never did. I had to find out myself bothering other people that things had to be taken care of.

A ma grande surprise, j'ai pu récupérer la voiture que j'avais loué, personnel accueillant et le retour sans aucun problème.

le meilleur rapport qualité prix pour la location de ce véhicule, je n'ai eu aucun problème pour ma réservation.

As a large North American rental car company, the service staff's proficiency was lacking. There were only two people at the front desk, which led to long queues for picking up cars. My appointment to pick up the car was at 10 a.m., and I started queuing at 9:40 a.m. At 10:15 a.m., I was told that the car I had reserved was not available and I could either cancel and go to another rental company or wait. I chose to wait, although there was no guarantee of when the car would be ready—possibly 11 a.m. or even longer. I wanted to ask the service staff why such a situation occurred and whether this was Avis's standard of service, but to avoid further complications, I opted to wait. I received the car at 11 a.m., an hour later than planned. Instead of the reserved GMC Yukon, I got a Tahoe, and the service staff did not inform me in advance. Despite my frustration, I set off. As a result, I hit peak holiday traffic and was stuck in long jams, which left me feeling quite annoyed. I reached my destination late at night with a completely different impression of Avis.

The staff's attitude was not very good. I don't know if it was just towards Chinese people or everyone, but we had to wait 5 hours to get the car!

Nous avons attendu 3 heures au Guichet pour obtenir le véhicule. Le personnel méchant et sans scrupule. Je n’ai jamais vécu un service si déplorable. Le véhicule attribué était endommagé dans la carrosserie.

Returning car was difficult to find on Union station. A note on paper work to say entrance to rentals is underground behind Bay st would be helpful

Nous avons été pris en charge de façon très acceuillante et très professionnelle par Ariel, que nous tenons a remercier personnellement.

Excellent service of staff at the pick up office. Everything was explained and entire process went smooth. Helpful staff in garage. Car was new, clean and had many comfort features. Btw. Avis is very well known company almost all over the world.

Initially I was distrustful of QEEQ as this is not very popular booking agent in Europe. Especially I was booking car in Canada. However, evrything was fine, absolutelly no issue. Definitelly, I can recommend them.