WASHINGTON CAR RENTAL REVIEWS

Very good

Had to pay extra for insurance, not happy

Pick-up and return was okay, there was a shuttle right outside the airport, and the counter line was short. However, they overcharged me for gas (even though I returned the car with a full tank), which took a while to resolve. At pick-up, I was informed that the booked car didn't have supplementary liability insurance, which is essential in the US as it's needed in case of an accident. QEEQ's customer service confirmed this. I recommend QEEQ to alert customers about necessary insurance upfront. I also had to buy a 5-day ezpass for tolls, but only needed it for one day on the Washington-New York route. This wasn't clearly explained by QEEQ's customer service.

Like: Made on-the-spot accommodations that were more suitable for the seniors traveling with me.

Like: Price for rental was reasonable and we got excellent gas mileage!
Dislike: Car wasn't washed when we got it.

Like: Good customer service, was able to help me when I had questions. I forgot my coffee mug and they had it ready when I come back
Dislike: The car had a poor AC system. It was not working appropriately

The pickup time was too long, the waiting time was excessive

Like: Rental car value was great
Dislike: Initial car condition poor and dirty

I pre-selected a vehicle but was only informed it wasn't available when I reached the counter. I wonder why I wasn't notified earlier. There were also limited similar models available. Avis should inform me earlier when they find the car is out of stock.

Semi-mandatory purchase of LAT insurance

It was really unsatisfactory. The rental company made an error with the return location and charged extra for returning the car to a different location.

Only one staff member was on duty, wait time was around 45 minutes

Hardly any waiting in line, and the service attitude was great.

Like: Very efficient service and the price was much more affordable than all other car rentals and the car was great! Lived the ride back to the airport in the car I had rented. This saved me a long walk with a heavy suitcase!!

I must severely criticize the service at the Advantage store partnered with Europcar at Dulles Airport. First of all, this store did not have the Yaris model advertised online, seriously misleading customers who prefer this model. Other cars in the same group showed obvious signs of severe damage and neglect from the outside (tires had severe collision marks). Even after changing the model, they still could not provide a car without severely damaged tires. The most unacceptable part is that, although the contract clearly stated that E-pass rental was not accepted, the rented car had this device turned on, leading to a week of driving without the renter's knowledge. The issue was only discovered when it was impossible to pay at a manual toll booth. The store did not handle it properly even when approached, and after returning home, a management fee of $25 per toll was charged (not per contract!). Multiple communications with the store were met with rudeness (although an employee named Amier was decent and suggested discussing solutions after the contract period ended, the store manager and relevant staff refused to acknowledge their responsibility and existing issues after the contract ended, continuing to charge $165.81 in management fees per toll as per the contract). I want to use my personal experience to warn all our users to be cautious when choosing this unscrupulous store—Europcar at Washington Dulles Airport (partnered with Advantage in the USA, so it's also Advantage). In addition to safety checks when choosing a vehicle, make sure to check the E-pass switch status above the front windshield matches your contract! This particular store charges management fees per toll as per their contract, which seems intentionally designed to incur high fees!! I also urge the rental platform to cancel the credibility rating of such bad stores and stop cooperating with them!!

The car provided was a Kia. The cleanliness was mediocre and the vehicle was not in good condition. Renting a car in the US is just bad; they always overcharge, and pursuing refunds after returning home is a hassle!

Service was okay.

At the Avis counter, they didn't recommend any insurance; instead, they added it directly. I bought full coverage from Zuzuche! Even though I know one is from the car rental company and the other is from a third-party insurer, the fact that I didn't need to pay anything upfront and only had to sign gave the staff an opportunity for underhanded operations. As I had to rush to the hotel after picking up the car, I didn't have time to check the documents carefully. Due to a hectic schedule and waiting for the credit card statement, I complained to Avis quite late, and they only refunded 1/4 of the amount! This was my sixth time renting from Zuzuche but the first time with Avis. The experience was extremely bad. It's not about the money; it's the lack of proper assistance! I wanna say the staff I met at the Avis counter was damn f^cking bullsh*t; he just let me sign without mentioning anything, not even a f^cking word. Since it was my first time with Avis, I thought everything would be straightforward. All I did was sign and give my credit card. It was a busy journey, and it took a few days to receive the credit card statement. I called Avis back 2 times and only got 1/4 of the amount back. This was the sixth time with Zuzuche and the first with Avis, and it was a horrible experience due to these issues.

The location is spacious, but it's somewhat remote.

The airport provides a free shuttle service. The pickup point is very close to the airport. There were many people, so the wait time was quite long. The car was in good condition.