AUSTRIA CAR RENTAL REVIEWS

The process is quite simple, and handling accidents doesn't take too long.

Overall service was good.

The process was convenient and fast, and self-service return was very easy.

When returning the car, there was no paperwork signed or report given. After returning home, I received an unidentified charge of EUR404 on my credit card. Rental company failed to contact the car rental service successfully and after two weeks, there was no proactive follow-up to get the report. The car rental service or the rental company might be involved in fraudulent activities.

Very satisfied

The process was convenient and the car pickup was fast, but the staff forced me to pay for the highway fee even though I didn't plan to use the highway. The platform resolved this issue in the end. Although the process was unpleasant, in the end, Zuzuche helped me resolve the highway fee issue.

Overall satisfied, easy pickup

Quite good, efficient service. The return instructions are printed out for renters to take along. No extra insurance is pushed.

Easy pick-up and drop-off process

Great, no hard selling of additional services

The service attitude is very good. The car rental desk clearly lists the prices for various services, such as an additional driver for 24 euros and travel to other countries. Communication is very convenient.

The car pickup process was fine, communication was clear and efficient. However, there were some disputes with the return report and follow-up. The on-site return inspection showed no problems, and I signed off on the process. But the next day, after returning to my home country, I received an email stating there was a small scratch, about 2cm. Europe's economy isn't doing well, so unexpected issues are more common. I recommend using a larger rental company like Sixt, as smaller companies might offer lower upfront rentals, but more surprises after.

Very satisfied

The company aggressively pushes for full insurance coverage and does not conduct a vehicle inspection upon delivery. You have to take photos of the entire car as evidence. The parking lot is dimly lit, making it easy to miss minor scratches and dents, which they later use as an excuse to file claims when you return the car. Even with full insurance, they automatically charge a so-called accident handling fee.

No waiting in line, the service staff explained everything clearly, and the handover was incredibly smooth.

Be cautious about fines when renting a car in Austria. At the counter, I confirmed with the staff whether I needed to buy a road ticket. The lady at the counter said it wasn't required within the country as it was all included. However, I still ended up being fined nearly 200 euros for a road ticket and handling fees.

Their attitude was great, they helped me with my luggage, and I even gave them a tip, haha.

Everything was fine, small issues were resolved quickly.

Very satisfied

It's okay