SWEDEN CAR RENTAL REVIEWS

Good, efficient

Major company.

Kiruna Airport is quite small, and there was no queue when we arrived, making the pickup process very smooth.

Great, this is the second time.

Upgraded to an A6 station wagon, which tripled the cost. Why the upgrade? No idea. Asked why and didn’t understand a word of the explanation due to the language barrier.

Good

Service was very patient, pricing was clear.

Like: Great service friendly efficient staff totally hassle free
Dislike: Nothing

The staff was okay. He got us lost, but after admitting his mistake, his attitude improved. He was quite rude before admitting it.

The car rental experience was extremely poor. 1. They did not provide me with an SUV or a vehicle of the same category. 2. Due to vehicle quality issues, the car could not start at a gas station (repair station), and the delayed roadside assistance caused significant trip delays, leading to substantial economic losses. 3. After returning home, I was charged on my credit card and unreasonably asked to pay for vehicle repair costs (the malfunction was due to vehicle issues, not driver error). 4. In Norway, QEEQ's 24-hour customer service did not respond promptly to emails and could not be reached via international phone. QEEQ company did not actively cooperate with after-sales and consumer rights protection, completely ignoring the consumers.

If your English is good, you'll have more experiences. My language skills are average, but everything went smoothly!

The store is not big, but the car rental process is self-service using machines. It was the first time I encountered this in all my global car rentals. However, I had some issues—the Chinese driver's license and the Zuzuche white translation paper could not be fed into the scanner. At this point, a staff member came out from behind a rolling door to help me, but we couldn't solve the problem because our document size was too big. He ended up using some document to substitute, which finally resolved the issue. There was another problem during payment; they didn’t accept cash, only credit cards. I asked why they didn't make this clear when I booked the car, and they apologized but still wouldn’t accept cash. I had to use a credit card to pay. The Swedish Krona I exchanged was a niche currency, making it even more cumbersome. I hope Zuzuche and the rental car company can inform customers about this in advance.

The rental procedure was simple, the car was in good condition, and returning the car was unbelievably easy. The car rental company's location was very convenient for travel. Excellent!

Self-service pick-up and return, very convenient.

The car rental company provided excellent service. The car was new with just over 3000 kilometers and had high-end features.

We picked up the car at Kiruna Airport in Sweden. The rental office is inside the airport, very close and convenient. The pickup area is just 50 meters from the terminal.

The guy in Kiruna was pretty laid-back, handling things one step at a time in an orderly manner. The self-service car return was impressive. They initially downgraded the car because my luggage didn't fit, but then they upgraded my model for free, which was great.

Very hard to find

Staff arrived immediately after calling.

Easy car pickup.