“I didn’t got the car I ordered, so they gave me a great upgrade. So overall a good experience”
About Hertz:7.0/10
They use Deodorant when they clean the car, which is not good if you are allergic or asthmatic.
Poor vacuuming off the car, before pickup.
Washer fluid was so low that after the first use, it told me to refill. I misplaced the receipt for the fluid, so of course i didn’t get reimbursed
“Do try and avoid booking a car on Midsummers Eve.”
About Hertz:10.0/10
Considering in was midsummer weekend collection went well even though I had to pick up the car much earlier than booked because of early closing.
Communication through email was good but letting me know I had to get to the collection point earlier meant leaving our Copenhagen hotel after 4 hours sleep. I never met any Hertz staff! But understand it was midsummer celebration time.
About QEEQ:10.0/10
Everything was smooth except an error on the confirmation page meant the insurance didn’t show. When asked you sent this on.
You prepared a list of paperwork I needed to print out to show and said I needed an international driving permit. So I took time to buy one even though the Swedish government say it’s not necessary.
At the collection point from the information desk at the airport the only thing checked was my UK license.
No Hertz staff around because of midsummer and I had to change my plans to collect the car being forced to get there 3 hours sooner or no pickup. That meant leaving Copenhagen hotel after 4 hours sleep to catch train to be there.
At least Hertz kept me informed about this all though at last minute.
We arrived at Kiruna train station and found out that the pickup location was a taxi ride away. However, there were no taxis available due to heavy snow. We called the rental company and they came to pick us up without hesitation. It was like a godsend!
When we arrived at Kiruna train station, we found that the car pickup point was further away, and we needed to take a taxi. However, it was snowing heavily, and there were no taxis available. Reluctantly, we called the rental company, and they came to pick us up without hesitation. It was like a godsend!
The Swedish branch closes too early. After 2 PM on weekdays, there is no staff available. You can only use the self-service machine to get the keys, but the machine doesn't support Chinese driver's licenses.
The service was fine and patient. We reserved a V60 but got a diesel V90 CC instead. The car was in great and new condition. The only issue was that the child seat provided didn't match our reservation. My son had to squeeze in for 10 days. They said a compatible model would be available the next day, but since we had everything planned, we couldn't go back to exchange the seat.
The car exceeded my expectations. I really like to use Hertz. Hertz is my preferred company for sure. Expensive because I normally arrive outside normal work hours, (wish it was a little cheaper then I could visit my cabin more often) but I always receive an excellent vehicle and the service is always excellent.
About QEEQ:10.0/10
Ease of booking.
Didn't notice any price drop. But I'm sure I had an upgrade of car.
The car is excellent, the driving experience is very smooth and stable. The navigation is easy to use, and there is wireless charging. The trunk is spacious. It was just in time for Sweden's ski season; we drove to Järvsö to see the snow, and the car handled perfectly on snowy roads without any slipping.
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