Apart from the long waiting time in line, everything else is 5-star.

Overall convenient. The car we originally booked was too big and felt hard to control. We coordinated with the counter to switch to a smaller car. For four people, a 7-seater is a must, as the luggage fills up the space. Since we bought full insurance, returning the car was super quick, highly recommend.

Very dissatisfied, long wait times, and they tried to upsell insurance. When I refused, they mentioned state laws to scare me. The originally $400 rental ended up costing $520 per day. Terrible company.

I purposely rented a large car, but they gave me a different one, claiming it was the same class, which couldn't fit my luggage.

Like: I was three hours early checking in. I was told that car I reserved was not available at that time. Rather than wait, only vehicle available was a Ford Explorer for additional $120. Seemed unusual that you only had this vehicle available for almost 50% more!
Dislike: I think I was "upsold".