I left my jacket in the car and realized it after airport security. I quickly returned to the rental place and the staff were very welcoming and efficiently retrieved my jacket. Great service.

Great value for money

The front desk service was very average, no smiles throughout. I booked a Ford Explorer 7-seater SUV, but they said they didn't have the car I reserved and gave me a Hyundai of the same class and size. Although I wasn't happy, I accepted it since they didn't have the car I wanted. However, when I went to pick up the car, I found out it was a 5-seater with a small trunk, barely fitting our three suitcases. I insisted on changing the car and argued with the front desk, as it was clearly not the same size or class. After some discussion, they changed it to a 7-seater Dodge. Although it was still smaller than the Explorer, it could fit all our luggage, so I accepted it. I forgot to refuel the car before returning it and offered to pay for a tank of gas, but they charged me $140! They calculated the gas at $9.9 per gallon plus labor costs. This was extremely expensive, and they didn't mention such high fees when I picked up the car. But since it was my fault for forgetting to refuel, I let it go.

The car rental counter was not open when I arrived and I had to wait quite a while as when t did open there were many people in front of me, so it took quite a while

Very User friendly

Like: Our Corolla equivilant was a Hyundai Accent. Great gas mileage (40 mpg+) but struggled gettin up hills.
Dislike: Was told to have vehicle back at 11:30 but charged an extra hour when we returned at 11:40. Most companies give a 1 hour grace period.