ミュンヘン富森ザルツブルクプラハ換ミュンヘン線、10日間1500 km

We got a new Audi A4 - an upgrade from what we ordered (Skoda Kodiaq). It took some convincing however, as we were offered a smaller car at first.

Could pick up the car even though we arrived early!

There was no problem with the agreed-upon full tank policy, but there was no gas station within 10 kilometers of the pickup location, making it impossible to refuel. This led to high refueling and service fees, which felt like a rip-off.

The process was quick and straightforward, the car was new and easy to drive.

Pick up of car in a dark car park - hard to see any damage. There was damage on the wheel trims, which I took a photo of. The drop off location was very well lit, and the Europcar team said the wheel damage was caused by us. Fortunately I was able to show the photo evidence of the damage being there on pick up, but thought that the whole process was corrupt by Europcar. With the dark car park for pick up so we can't easily see damage when we pick up, but very well lit to help them in the drop off car park. Probably will not use Europcar again in the future - for this dirty con trick they tried.