There was a minor issue with the car, but it was resolved quickly.

Simple procedures and reasonable prices.

You can see it as soon as you come out, and occasionally there's a Mandarin-speaking staff member or even a dedicated translator. The customer service was a bit slow during pickup, and they only tried to sell me roadside assistance, which I didn't buy. Drop-off was frustrating; they showed me an invoice, and I noticed the price was $200 higher. I asked why, and after a long explanation, they said it was because the gas tank wasn't full. I had filled it up before returning, and only after showing the fuel receipt was the charge waived.

The rental process was too slow. It took about an hour and a half to queue up and almost over two hours to get the car at Christchurch Airport.

Big company, great reputation!