The service attitude was okay, but because I did not purchase the additional insurance, the car provided was in poor condition. It was a red Kia with no power to climb hills, and the engine was unstable, functioning inconsistently. In the signal-less mountains, it almost stalled, scaring me half to death. During the 9 days of self-driving in the USA, I was constantly on edge, worried the car would break down in the middle of nowhere.

Overall service was quite satisfactory

Pickup and drop-off were very convenient, and the staff was very friendly and nice. Great value for the price.

The phone response attitude was quite good.

Like: Service staff was friendly and helpful
Dislike: Waiting time at SF airport car pick up was too long