Very fast! Got the car in fifteen minutes.

There was some upselling, witnessed a dispute between a Chinese customer and staff. Accident handling was efficient; we had an accident at the Grand Canyon and needed to switch cars, which was done smoothly at the Las Vegas airport branch without any extra charge.

The Hertz Los Angeles Airport location is actually a bit far. Though I originally reserved a 4Runner and saw many of them at the pickup location, they wouldn't give me one. Instead, they gave me a Nissan Pathfinder, but the paperwork wasn't completed properly. When I went back to the counter to sort it out, they inexplicably made me switch cars or pay more money. The whole process took over an hour, and the counter staff weren't very friendly.

I wanted to change the car model on site, but due to language barriers, I wanted to cancel the previous order and pay again, but was told that it wasn't possible. I had to take the car as per the original order. It took quite a long time, about an hour, and the service personnel seemed a bit impatient.

When I showed the English version of the electronic pickup voucher, the Hertz staff said that theft protection (THEFT PROTECTION) and additional driver charge (ADDITIONAL DRIVER CHARGE) were not included. They strongly suggested I add uninsured motor protection, warning me that if I were involved in an accident with an uninsured driver, I would have to cover the losses myself. So, I had to buy uninsured motor protection for $6.99 per day, totaling $20.97.