All was great. Customer service was fantastic

!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.

Fine

Car was ok, service was terrible. Waited 45 mins for pickup when I was told 15. No paper to print out rental agreement.

Like: Cheerful friendly obliging and helpful staff.Car excellent.Pickup and dropoff super easy.Could fault nothing about my experience with this company.

Like: Thanks Rav for awesome & friendly service.