New car

The staff were friendly and patient, and the process was very efficient.

Everything else was great. The staff at the rental counter were very helpful and patient. However, the male employee inspecting the car upon return had a poor attitude.

Not bad. There's a counter at Avalon Airport's arrival hall with the parking lot right outside. This airport has very few flights, so there's almost no queue. Very quick. The car wasn't very new, having more than 30,000 kilometers. However, the condition of the car was good. Booked a Camry, but it was unusual that the car didn’t have a handbrake, relying entirely on the P gear. Each time I parked, I had to make sure the car didn’t slide before I dared to take my foot off the brake pedal.

Like: Jemma the sales staff member was amazing and went above and beyond in service
Dislike: Nothing.