It's acceptable. There was no Chinese translator on site, making communication difficult for those with limited English. Many places, including banks and hospitals, have this issue. It would be great to have translation devices on site; it's not a complicated thing!

Okay

Nightmare! Arrived at the pickup point 40 minutes early, waited past the scheduled pickup time, and was told the reserved car was not available, even though the full amount was paid in advance. Couldn't wait any longer, they finally gave us a smaller Ford. We had many people and a lot of luggage, and drove it for 18 days covering 8300 kilometers. It was crazy!

Returning the car was very convenient. There was a shuttle bus to the airport that directly took you to the terminal.

There was no FUSION available. I requested a car with a turbocharger, but they made me pay extra to rent a MUSTANG. Very dissatisfied. This doubled my budget.