Overall satisfied, but the efficiency here is relatively low; waited in line for almost an hour. The staff kept recommending roadside assistance.

Excellent service attitude and clear communication. Everything about insurance coverage was explained. Also, they upgraded us to an SUV with snow tires for free. Couldn't be better!

I rented two cars, but only one was available because the card of the owner of one car couldn't be processed. It seemed their card machine was too old. Dollar requested a change of the primary owner, but the rental company said it wasn't possible, so we had to get a cash refund.

An Indian lady assisted us. She was very friendly and suggested some insurance options. Once I mentioned I had already bought insurance in my home country, she didn't push further. We got a fuel service package, but since we didn't use much fuel, they didn't charge us for it when we returned the car. Very considerate.

it took three cars to finally get what was expected...way too long for renting a top class of car