シドニー・キャンベラ−豪州メルボルン大洋路-十二門徒

When picking up the car, we noticed a lot of scratches and dents that were not recorded on the check-in sheet. We asked the staff to note down four spots, but they missed one. When we returned the car at the airport, they insisted it was our fault and made us go to the counter for processing. We were in a rush to catch our flight, which made it extremely inconvenient. Such tricks!

Large companies are generally more reliable choices

After all, it is a big company with standardized operations and impeccable service. There was a small incident when returning the car; the staff mixed up the order, causing a false alarm. Fortunately, the mistake was found and corrected in time. I rented the car for 4 days, covering approximately 1400 kilometers. Due to the inability to obtain toll and fine information in a timely manner, a pre-authorization of 940 AUD was placed for possible charges. This is understandable, but given today's advanced information technology, I think this could be improved.

The car pickup was relatively smooth. I want to mention two things: they gave me a Qashqai instead of the X-TRAIL I booked, but I let it go. Also, the front tire was underinflated; the staff didn't check it properly.

Great car, superb service.

Easy to use.