milan fostinovo−florence arrezo san gimigniano - roma

1. The waiting time was too long; it took about 30 minutes from starting the process to getting the car keys for each vehicle. 2. The staff handling the car pickup required the driver's home address to be accurately searchable on her Google Maps app. This caused many issues. One of our driver's home address couldn't be found, so we had to use another driver's address, resulting in an extra charge of over 80 euros to add a second driver.

The car was as expected. Front desk staff was very kind and helpful. Very fast pick up and return process.

Good prices and choices.

Car was a hybrid Panda, very economical. Staff were friendly and helpful

The biggest disappointment of the whole process was when we had to queue at the counter for nearly two hours to get the vehicle and that affected badly our plans for the day.

The lady at the counter was very rude and she was acting like she was doing us a favor.