Very satisfied.

There were many people in line. It's recommended that one person handle the car rental procedures while others wait for the luggage. The service attitude was great, and self-service car pick-up was very convenient.

Very dissatisfied. I booked over two months in advance, but they gave me the wrong car, and the location was also incorrect, took me a long time to find it. Rented the car for 11 days, but returned it 40 minutes late due to severe traffic on the way to the airport, and they charged me for an extra day. I've never seen a car rental company like this.

Pickup was quick, no upselling. Self-service return, very convenient.

Volvo in photo but I was given KIA hybrid. Ok as they said it was in the same category. However, the car cannot be charged. I spent an evening searching the web for a solution to realize that it was a defect of the car. Why Herzt gives away defect car to customer?