The car was almost brand new (less than 3000km mileage). Very good condition and they offered me an upgrade for $50 per day but I declined since I didn’t need a more ex car for 16 days. Overall no issues.

I had some queries about the rental and they answered them promptly. However I wish they had helped me get in contact directed to the Vancouver booth directly.

Returned the car early, but the Avis store at Vancouver Airport insisted that they would refund a CAD 75 voucher, saying we could call Zuzuche to get it. When I called Zuzuche, they asked if I had a recording, or they needed a handwritten receipt? It's not about the CAD 70, but the fact they promised something and then didn't deliver. A verbal promise should count too.

As a large North American rental car company, the service staff's proficiency was lacking. There were only two people at the front desk, which led to long queues for picking up cars. My appointment to pick up the car was at 10 a.m., and I started queuing at 9:40 a.m. At 10:15 a.m., I was told that the car I had reserved was not available and I could either cancel and go to another rental company or wait. I chose to wait, although there was no guarantee of when the car would be ready—possibly 11 a.m. or even longer. I wanted to ask the service staff why such a situation occurred and whether this was Avis's standard of service, but to avoid further complications, I opted to wait. I received the car at 11 a.m., an hour later than planned. Instead of the reserved GMC Yukon, I got a Tahoe, and the service staff did not inform me in advance. Despite my frustration, I set off. As a result, I hit peak holiday traffic and was stuck in long jams, which left me feeling quite annoyed. I reached my destination late at night with a completely different impression of Avis.

Waited over 40 minutes for service. The staff was not familiar with computer operations.

Avis was easily located right beside the baggage claim at St. John's International airport and the staff was friendly and kind.

It was good. Only place that had a rental car available for St. John's for the dates I was booked. Made our trip.