取りカターニア空港車 車でテルミナに向かい、遊覧した 車でカターニアに向かい、遊覧した シラクサ行き(シラグ)[シラクサ] 7.6[D5]シラキューサ遊覧 車でノトに向かい、遊覧する 車でモデカに行き

Convenient pick up and drop off location

Easy to use and best value for money platform

The process took a long time and there were many people waiting. The vehicle was different from the one we reserved; they gave us a 9-seater van, which was very inconvenient for navigating through the small towns in Italy. Additionally, our drop-off point was in the center of Palermo, requiring us to pass through the ZTL zone, for which we had to pay an extra 5 euros. They neither provided a service to remove the charge nor sold the tickets for it.

Very satisfied, except the price for automatic cars is a bit high. It would be better if I could be reminded of the return time and the overtime fees when picking up the car.

The whole process was extremely disappointing. We booked an Audi Q7, but upon arrival, they required two credit cards for the guarantee. Since we only had one credit card, they refused to provide the vehicle. In fact, we later checked the airport parking lot, which was not large and didn't have a Q7 at all. This was further confirmed the next day during our communication; the model simply doesn't exist, which made the whole scenario feel deliberate. The receptionist, named Claudia, had a very poor attitude and gave us a manual transmission vehicle while charging us for an automatic Audi Q7. After nearly two hours of negotiation, we finally received an automatic Japanese car at a reduced rate. By this time, it was already midnight, and my three-and-a-half-year-old child had been waiting in the cold for almost two hours. I want to know if this issue stems from miscommunication between QEEQ and Hertz, or if QEEQ sold us a non-existent model. I expect an explanation from QEEQ.

The car was dirty, damaged and required that I alert staff of the damage to the car before pickup.