all aroundプーケットisland

Renting the car was easy, and picking it up was convenient too.

It's been over two months and the deposit still hasn't been refunded. They've been stalling, saying the UnionPay card refund process is slow. I clearly used a dual-mark card through the Visa channel in USD. After endless back-and-forth with them and their customer service via email, it was truly a terrible car rental experience!

The car did not meet expectations. It lacked basic features such as charger (cigarette lighter), spare tyre, Bluetooth and the USB port in the stereo system did not work. The car did not seem to have been maintained or serviced as acceleration was poor and rough, the brakes needed pumping. The exterior had scratches and dents. Finally Europcar is charging disproportionately high damages for some scratches to one hubcap. Given the preexisting dents on rest of car, it's unlikely to replace..

Overall experience was good. The platform did not allow me to delay pickup time by a couple of hours. I eventually did not need to. I have claimed the Super protection and await that response.

The car was in great condition. The counter staff and the staff that handover the car was friendly and professional.

This booking platform is excellent. I had to drop off the car earlier and had used the online chat feature via this app, the customer service was very prompt to make arrangements for me.

Very good.new car