Very satisfied! The car was in great condition.

Rental process was quick and return was easy, but there was an additional €20 refueling service fee on top of the fuel cost as the car wasn't returned full

Just so-so. The English accent was very strong, even though my English isn't great either. The communication was impatient, with eye-rolling.

There was only one staff member at the counter at the airport, and I arrived close to midnight, so there weren't many people around. However, there were quite a few people at the Hertz counter next door. After I got the keys, the staff member briefly mentioned the direction of the parking lot, and I had to find the car myself. I had reserved a Mercedes, but I ended up with a JEEP.

O carro estava sejo por dentro. Cobram taxas extras por tudo. O local para retirada / guichê é péssimo ( VCE Airport ). Me deram um ticket de estacionamento que não funcionava, e precisei voltar ao guichê para pegar outro... Sinceramente, me arrependi, e só não devolvi o carro antes do prazo, pois não tinha como cancelar os hotéis que tinha reservado.