During the trip, the car needed more AdBlue, so I bought and refilled it myself. When returning the car, I explained the situation to the counter and requested reimbursement. The staff asked me to email customer service with the details. Using the email provided by the counter staff, I contacted customer service and provided the receipt. Within a week, I received a refund of 28 euros.

The queue was rather long, and the car's damage was not documented. Luckily, I noticed and spent time finding a staff member to record it, otherwise it would have been problematic.

They tried to upsell insurance, just decline it.

Good

It was a very convenient service at Europcar offices (Rome Airoport and Bari Airport), the personal was very nice and professionnal.