スペインバルセロナ

The car rental service was good, but the instructions were unclear. After landing, the car we needed wasn't available in our terminal. We had to either pay more or go to another terminal. The car options (CRV Hybrid or upgraded to Tiguan) weren't different at all. They said we could just go to the parking lot, but after reaching the other terminal, we still had to handle things at the car rental center and not at the parking lot service center. This caused us to run around the airport several times. In the end, we got the Tiguan without paying extra. Online, both cars are listed as the same, and the hybrid is more fuel-efficient.

Staff at Barcelona airport tried to upsell insurance and charged extra claiming the car we reserved wasn't available. With the help of QEEQ customer service, we eventually got the car we booked. Although the process was convoluted, we were satisfied with the outcome.

The supplier forced me to change the car model, claiming they didn't have the one I originally booked. Despite expressing my dissatisfaction, they still forced the change as I urgently needed a car. Additionally, although I had already paid for various insurances online, the foreign store ignored them and charged me again. Their attitude was extremely bad.

Very convenient

A too long of a process to get the car keys. I wish the staff was more informative as far as what is needed if traveling thru different countries, tolls, etc.