The car had water on the passenger floor the whole time I had the car. Maybe leak in the heating coil. The driver side window controls only worked on the drivers window not any other. The trunk had not been cleaned. Since they did. It have anyone around when I returned the car I was not able to tell anyone. I was not told there was not going to be anyone there when I returned the car so I had to return to the car to get the keys and put them into the drop off box.
About QEEQ:8.0/10
No problems with QEED. Your requirement for proof of insurance was never asked for.
Terrible experience! I booked a Ford Explorer, which is a 4WD off-road vehicle, but I ended up with a 2WD SUV. I don't remember the exact model, but it was some Nissan SUV with poor performance. The car couldn't even climb a hill properly despite flooring the gas pedal, failing to outperform a small old sedan. Since a 2WD vehicle isn't allowed to go up to the Mauna Kea summit, we had to cancel our trip. The main reason we booked the expensive 4WD Ford Explorer was to go up the mountain. If I had known I'd end up with a 2WD SUV, I would have just booked the cheapest Ford Fiesta. We wasted thousands of dollars for nothing. The store staff had an extremely poor attitude. First, they offered us an upgrade to a 4WD for an extra $70 per day! I had already paid for a 4WD, but they gave me a 2WD instead, which is ridiculous! When we showed no interest in upgrading, they aggressively pushed third-party insurance, claiming it's legally required when we said we didn't want it. When we ignored this, their attitude turned extremely bad. We never had such a bad rental experience in Oahu or Maui. It greatly affected our travel mood! This happened at the Budget store near Kona Airport on the Big Island.
I saw many bad reviews before renting, and thought that by paying attention to all the details, it would be fine. However, after returning to China, I found some inexplicable charges. After negotiating, I discovered they had purposely overcharged me for two extra days. I actually returned the car on the evening of the 22nd, but the bill said I returned it on the 24th. I have requested the rental platform to negotiate and compiled all the documents, asking my colleague in the U.S. to file a complaint against them. I suspect they overcharge Chinese orders maliciously, knowing it’s difficult for them to deal with it after returning home.
About QEEQ:10.0/10
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