The additional charge and poor communication on arrival at Minorca airport ruined the experience.

The signage is too small and hidden. It's actually on the -1 floor of the car rental shop at Barcelona T4 airport, with a Hertz sign, making it hard to find. When asked, they said it’s Dollar. English communication was fine, but the Spanish accent is heavy, so you need to listen carefully. Overall, it was good. The car was nice and came with an English-speaking GPS.

Car hire desk were very friendly although beware of the expected up-sell to a bigger car and/or additional insurance. There was very little information on where to go to collect the hire vehicle so I ended up calling Dollar direct who advised me where and when to wait for the transfer.

Booking process very smooth however feel as though the information given about collecting car from the airport was lacking.

The car was in a different bay and location of where I was told and the documentation given. This caused a big delay and made me go back to the terminal, which was not ideal as it was already late and my son is 4 years old. Apart from the pick up problems, the signage for drop off is insufficient and poor and was acknowledged by the staff member at drop off. I would like to know if Dollar are prepared to offer a full explanation and some offer of compensation.

We struggle to get a car confirmed to be large enough to carry our luggage. This is in part due to the requirements of my disabled daughter. Dollar "upgraded" the car, however in truth this was not an upgrade and we struggled with luggage space.

Like: Great car for the price and the people at Dollar’s HQ were excellent. Hiring a car for the week didn’t cost much more than taxi transfers from the airport and saved us money on food shopping and other trips. Was sad to drop the brand new Polo back at the airport!
Dislike: Googlemaps link to the hire meet up spot at the airport didn’t work and so it took a bit of a ramble around the airport car parking/ meeting points to find the transfer van which takes you to the car hire centre on the nearby industrial estate.