The additional charge and poor communication on arrival at Minorca airport ruined the experience.

Car hire desk were very friendly although beware of the expected up-sell to a bigger car and/or additional insurance. There was very little information on where to go to collect the hire vehicle so I ended up calling Dollar direct who advised me where and when to wait for the transfer.

Booking process very smooth however feel as though the information given about collecting car from the airport was lacking.

Nice car. No problems with care or renting.

Web site works well.

We struggle to get a car confirmed to be large enough to carry our luggage. This is in part due to the requirements of my disabled daughter. Dollar "upgraded" the car, however in truth this was not an upgrade and we struggled with luggage space.

I upgraded and was glad that I did. The pick up location was hard to discern and luckily a very helpful taxi driver helped me to find it in the airport. More accurate and detailed instructions on where to pick the vehicle would have been helpful

Signage of Dollar desk in airport could have been clearer and the booking documentation should have told you to go to Hertz desk