I've rented from them five or six times and overall I'm satisfied. The downside is that sometimes the good prices mean longer lines, occasionally over half an hour. It's best to arrive 30 minutes early.

Unfortunately the counter staff lady was a little too chatty and went on to insult my wife who did not take it very well. In addition none of our requirements were actually taken into account so essentially we had to go through the whole process again.

Whilst our details seemed to have transferred either none of our requirement had or the counter staff chose to ignore it..

The vehicle is brand new but it could not start on the second day morning after I got it. Although I called the Budget Roadside assistance but the problem could not be fixed. Finally I found out that the keyless system of the key was failure even I changed the key battery. I went to the Budget shop in the city for help but they did not have same category of vehicle for exchange. I only used the emergency startup to start the engine every time in this 2 weeks.

Car was excellent. On arrival at the counter the staff were very helpful and the whole process took under 10 minutes.

Everything was great and speedy.

Did not have vehicle as requested on voucher was forced to upgrade for additional fees, which I still don't know what the final cost will be.