“Green Motion charged me more than $100.00 in insurance when i already had xtra insurance.Thieves!”
About GREEN MOTION:6.0/10
You charged another insurance whe I already had an xtra insurance . no options offered , You are stealing money from customers . I need a refund of my money .
I rented my car through EasyRentCars, and brought the Voucher I received from that company.
On my arrival at the pick up location at Green Motion,
7640 Narcoossee Rd, Orlando, Fl 32822, I handed the colleague the printed version on this Voucher, and a printed version of the receipt I received from EasyRentCars.
I explained that I did not need any further insurance, and directed her to read the Voucher. She did so.
I agreed that I wanted the transponder activated for the toll roads. And agreed that the gas tank was fueled to between 1/2 and 1/4.
When she asked me to sign for payment, I queried the amount of 227.90, as my voucher says that the amount due on pick-up was USD 46.25. Obviously the transponder would be additional to that, but still not 227.90.
She assured me that the balance was simply a pre-auth to cover a USD 100 fee in case of smoking in the car, and a USD 200 fee in case of damage to the rims.
I asked if there were any extras in this cost, other than the 46.25 due on collection, and the additional cost of the transponder. She assured me that there were no other charges and the actual payment would be as shown on my Voucher, and the balance of the amount was only a pre-authorisation.
I dropped the car back to Green Motion,
7640 Narcoossee Rd, Orlando, Fl 32822 on time, undamaged, not smoked in, and with the gas at 1/2 a tank, and was shown immediately to the shuttle to the airport.
I received the emailed invoice after I had cleared security at Orlando Airport, and I tried to telephone the pick up location, but was unable to connect.
The invoice shows a number of additional charges not mentioned in my rental voucher with EasyRentCars.
I am less than impressed with this as I worked hard to convey what I needed, what I had paid for, and what I expected.
The car was great, as was the shuttle and service that excludes the financial aspect
“I was a bit angry cause my flight was delayed. I called and inform a rep and she told me it was ok b”
About GREEN MOTION:8.4/10
Like: I stayed at westgate resort and had a great. Lots of developments. The water park was perfect and fun parks within 20 minutes drive. Dislike: Need more service staff. The waiting was too long at pick up. After my delayed flight it was too tiring to wait hm30 mins for pick up.
Like: The cars there are affordable and they have never taken advantage of us. There are cheaper cars at different locations but buyer beware. Green Motion was the best value for a newer car for the lowest price. Dislike: The upsell on toll booth pass was a bit much. The person said he couldn't say if all the toll booths had manual lanes. What? On public highways? Bad tactic. We skipped that add on. Also the GPS unit was left in our car from the previous renter. We promptly returned it before leaving to make sure we weren't charged daily for it.
“If I come back to Florida, I'll be back to get a rental again.”
About GREEN MOTION:10.0/10
Like: Everything!
Dislike: Nothing!
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Customer Service
Relevant Reviews on GREEN MOTION Orlando Airport
C.Altez
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View more >H.Brady
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View more >D.Harper
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View more >Dislike: Need more service staff. The waiting was too long at pick up. After my delayed flight it was too tiring to wait hm30 mins for pick up.
E.Wilson
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View more >Dislike: The upsell on toll booth pass was a bit much. The person said he couldn't say if all the toll booths had manual lanes. What? On public highways? Bad tactic. We skipped that add on. Also the GPS unit was left in our car from the previous renter. We promptly returned it before leaving to make sure we weren't charged daily for it.
D.Parker
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View more >Dislike: Nothing!