I was a bit angry cause my flight was delayed. I called and inform a rep and she told me it was ok b
D.Harper
United States
Reviewed: Mon, Aug 20, 2018
About GREEN MOTION:8.4/10
Like: I stayed at westgate resort and had a great. Lots of developments. The water park was perfect and fun parks within 20 minutes drive. Dislike: Need more service staff. The waiting was too long at pick up. After my delayed flight it was too tiring to wait hm30 mins for pick up.
I had a very bad experience with Green Motion on pickup. Due to weather in my departure city I arrived early and tried to pick up my car 4 hours early. I was more than willing to add an extra day to my rental at the rate I booked with you. The counter personnel was rude and then told me it would be $200.00 to get a car 4 hours early. I waited the 4 hours and then they charged me more than agreed upon in my rental agreement with easyrentcars.com. You are reimbursing me in the next couple of days. It was a lot of hassle and extra effort. I would prefer not to use Green motion in the future. This is the 4th time I have used easyrentcars in the past 8 months and I do think you are a good company but should stop using Green Motion.
“Didn't receive receipt, waiting time too long. Telephone doesn't answer. Terrible service.”
About GREEN MOTION:7.3/10
Bus took too long. Waited for over 40 minutes to check in and get car. Did not give me a receipt at time of auto return. Counter could not give receipt. Tried calling numerous times about receipt and phone doesn't answer. Will never again use this company for auto rentals. Worst experience ever.
American Express credit card was not accepted at this location. We were charged extra each day plus needed to put a deposit down. This caused our bank to lock our banking cards due to they believed fraud transaction was occurring. Had to send more time on the phone with our bank to correct this so we could use our banking cards while on our trip.
The vehicle smelled like smoke. There was no keyfob or electric windows. I will never rent from someone other than Hertz, Enterprise, or other nationally known rental cars. Never experienced this kind of problem with these companies or when we rented an economic vehicle from them it was always electric doors, windows, etc.
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Customer Service
I was a bit angry cause my flight was delayed. I called and inform a rep and she told me it was ok b
Dislike: Need more service staff. The waiting was too long at pick up. After my delayed flight it was too tiring to wait hm30 mins for pick up.
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