Long wait times, rude staff, unwillingness to communicate with customer service, forced purchases, and intimidation of customers.

Fraudulent company, colluding with car rental service to deceive consumers. Consumers purchased full insurance through the platform and have already paid. During car pickup, the rental service, under the pretense of a deposit, unlawfully deducted around 800 RMB from the insurance without asking for the consumer's consent. The platform and the rental service shirk responsibility by putting on a show.

They try every means to charge extra fees. If you don't buy insurance, they'll add cross-border fees or other charges, otherwise, they won't process your rental. They know that in the end, you don't have the time to argue and have to accept it. If the rental platform can't control the car rental companies, it's better not to use it anymore, it's useless.

The car was great, but I'm still awaiting my deposit for the premium insurance.

Staff at counter could have beem friendlier. Trying to push extra insurance. Staff at actual pick up were good.